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15 days old

Service Delivery Specialist

Kelly Services
Midland, MI 48670
This person will be responsible to work with other service providers to deliver services to clients. Manage metrics, reporting, documentation, training, and delivery of print services. Manage life cycle of devices, communications for the changing environments and back-up to the Service Lead Manage and maintain technical and support documentation for print fleet.


**Responsibilities:**


+ Provide print solutions for clients

+ Provide Run the Business support for Managed Print Services

+ Provide approval for new/move printer request

+ Manage Print functional mailbox

+ Work with other service providers to deliver services to clients

+ Manage metrics, reporting, documentation, training, and delivery of print services

+ Manage life cycle of devices, communications for the changing environments and back-up to the Service Lead

+ Manage and maintain technical and support documentation for print fleet

+ Responsible for development, creation, and publication of print metrics

+ Work with site project teams to design solutions for print support needs

+ Assist with Print Incident management


**Critical Success Factors:**


+ Strong logical and analytical thinker with attention to detail

+ Appropriate risk taker who can anticipate risks and mitigate in the moment, and is able to find root causes of problems and quickly determine efficient solutions

+ Comfortable under high-stress and exhibits poise and focus

+ Awareness of general application development life cycle (Requirements, Design, Build, Test, and Implement)

+ Manage own work effort in multiple projects with little supervision

+ Entrepreneurial mindset, resilient and energized by frequent change

+ Innate and insatiable curiosity about new technologies, with the ability to quickly learn and exploit cutting edge offerings to achieve business objectives

+ Demonstrate continuous improvement mindset and creativity

+ Strong verbal and written communication skills, creative and comfortable with various communication media and can engage technical and non-technical audiences

+ An ability to convey technical issues and material to non-technical individuals

+ Experience working with complex system implementations and organizational processes

+ Ability to work effectively in a team environment


**Qualifications:**


+ US Citizenship is required


**\#ddr_eng**


**Why Kelly** **** **?**


Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-13 Expires: 2022-06-13

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Service Delivery Specialist

Kelly Services
Midland, MI 48670

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