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9 days old

Service Desk Agent

Kelly Services
Lexington, SC 29071
**Questions? Chat live! -** https://flashrecruit.com/user/SandyCabadas





**Service Desk Agent, Lexington, South Carolina**





Kelly Services is seeking a Service Desk Agent, someone with either recent IT education/certification or some sort IT experience and some experience taking phone calls. The ability to type is also a requirement for one of our top clients in Lexington, South Carolina. This role is specificity to help us with password volume but could expand out to learning more skills in the future if the candidate excels which would move them into a 7/24 shift.





*****Recent Grads Welcome to apply! Preferably from a technical college/university. *****





**Length:** 11/11/2019 to 02/28/2020 (Contract W2) PERM POSITION AVAILABILITY



**Pay Rate:** $16.00/hr. (W2- All Inclusive)



**Assessment:** Yes (30 WPM)



**Possible hours:** Core hours of 7am-7pm - 7 days a week.





**RESPONSIBILITIES:**






+ Provides technology-based customer service phone support and conducts first level analysis to resolve end user incidents and requests, working with technology groups, to resolve within established timeframes.

+ Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

+ Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery

+ Maintain proficient knowledge of technology components, applications, clients/customers and business services

+ Act as an information source to colleagues, business partners and clients/customers

+ Ensure prompt and timely updates to service issues, and follow through on outstanding problems

+ Work effectively as a team, supporting other members of the team in resolving critical service issues

+ Prioritize and manage own workload in order to deliver quality results and meet timelines

+ Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

+ Participate in knowledge transfer within the team and business units

+ Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

+ Provides front line customer service support to clients on a broad range of issues

+ Assesses level of knowledge of caller and translates information when providing assistance

+ Integrates all sources of information when providing assistance to clients

+ Makes independent decisions within generally defined parameters

+ Must strive to meet established Key Performance Indicators

+ Ability to type 30 words per minute

+ Must be available to work some nights and weekends





**MUST HAVE:**






+ Telephone Customer Service Skills and People skills

+ MS office skills

+ Previous call center experience

+ Excellent communication & written skills

+ Ability to type at least 30 words per





**NICE TO HAVE**






+ IT Helpdesk experience

+ Technical degree and/or IT Certification preferred.

+ General knowledge and understanding of PC hardware and components.





**EDUCATION:**




+ High school education required.

+ 0-2 years of related experience.

+ Associates Degree or Technical Certification preferred





**Apply Today!**





**Questions? Chat live! -** https://flashrecruit.com/user/SandyCabadas




**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-08 Expires: 2019-12-09

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Service Desk Agent

Kelly Services
Lexington, SC 29071

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