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23 days old

Service Desk Analyst

Kelly Services
Minneapolis, MN 55405
**Service Desk Analyst in Minneapolis, MN**


Kelly Services is currently seeking 1-2 Service Desk Analyst roles for one of our top clients in Minneapolis, MN.


This a permanent/direct hire role, candidates would need to be onsite in downtown Minneapolis. Work hours are Monday-Friday, 8:00 AM-5:00 PM CST.


The Service Desk Analyst acts as the first point of contact for IT service requests, providing exceptional customer service. Accurately resolve requests in a timely manner and communicate effectively with IT customers. Escalate requests as required, while maintaining suitable and updated documentation.


**RESPONSIBILITIES:**


+ Timely response to requests for technical assistance electronically, in person, or via phone

+ Identify and resolve technical hardware and software concerns assigned to them.

+ Research solutions using various information resources.

+ Counsel users on appropriate action, sometimes tutoring of a user might be required.

+ Adhere to standard service desk procedures.

+ Log all service desk communications and document issue resolution using an ITSM system.

+ Identify and prioritize situations that require urgent attention.

+ Stay up-to-date with system information, changes and updates.

+ Maintain exceptional communication with all end users and other related members in the technology department.

+ Work with outside vendors if needed.

+ Install and support user applications.

+ Additional duties as required.

+ As applicable is responsible for the site implementation of TWI (Training within Industry) methodology and others directed towards optimizing training practices across all operational areas.

+ Experience as subject matter trainer to conduct training sessions i.e. quality system related topics and to certify employees as trainers across the company.

+ Knowledge of Desktop hardware, software applications, operating systems and network connectivity.

+ Skilled in problem solving, research and customer service.

+ Ability to communicate effectively in writing and in person.

+ Familiarity with the ITIL Framework


**EDUCATION/EXPERIENCE:**


+ 3 to 5 years of related experience.


+ Associates Degree (Two Years in technical program)


**KNOWLEDGE/CERTIFICATION:**


+ Microsoft Certifications (preferred)


**Why Kelly?**


As a Kelly Services employee, you will have access to numerous perks, including:


+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses

+ Weekly pay

+ Group-rate insurance options available immediately upon hire*


**_Apply Today!_**


_*Available for purchase and administered by a designated third-party vendor_


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-28 Expires: 2021-06-28

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Service Desk Analyst

Kelly Services
Minneapolis, MN 55405

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