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24 days old

Service Desk Professional

Kelly Services
Bloomfield Hills, MI 48302
Service Desk Professional


Kelly Government Solutions is currently seeking Service Desk Professional to support a top Defense Contractor on short-term contract opportunity. If you, or someone you know, maybe interested please apply online or send your resume to Bruce Vongsalack @ bruv817@kellyservices.com


**Qualified Interested Talents Will Be Contacted from a Dallas/Fort Worth (Arlington, TX) KELLY Office Number: 682-226-9386**


+ Provide first contact support of incoming requests to the service desk via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.

+ Build rapport and gather problem details from service desk customers.

+ Use Service Desk scripts and other knowledge articles to gather appropriate data and guide users through resolution instructions.

+ Prioritize incidents and service requests according to defined processes.

+ Escalate incidents with accurate documentation to suitable technician, when required.

+ Record, track, and document the service desk incident within the Service Desk application.

+ Use remote tools and diagnostic utilities to aid in troubleshooting.

+ Identify and learn appropriate software and hardware used and supported by the organization.

+ Work with end user to test fixes to ensure an incident has been adequately resolved.

+ Contribute to technician knowledge base as needed.

+ Provide suggestions for continual improvement.

+ Knowledge of basic computer hardware, including desktops and laptops

+ Proficient in Microsoft Office.

+ Excellent problem-solving abilities.

+ Good written and oral communication skills.

+ Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.

+ Strong documentation skills.

+ Fluent English.

+ Very high level of dependability and punctuality required.

+ Primary function is answering telephone calls, typing and using a PC (keyboard, mouse, and monitor).

+ Able to follow a script in communicating and interacting with callers.

+ Ability to work various shifts.

+ Ability to stay calm and execute tasks in a high-pressure environment.

+ Exceptional customer service orientation.

+ Polite and courteous.

+ Multi-tasking (listening, comprehending, talk, type, accessing multiple screens)*.

+ Dexterity with hands as well as efficiency in typing and using a PC*.

+ Wearing a headset all day*.

+ Ability to remain at workstation for long periods of time*.

+ Must be 18 years of age or older

+ Experience: 1-3 Years

+ Education Required:


High School Graduate or Equivalent or


Associates Degree or


Bachelor Degree


*Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **Government Solutions?**


Looking to connect with premier government agencies or the top 25 federal government contractors? Kelly Government Solutions partners with these organizations to create expert talent solutions that solve the worlds most critical challenges. We offer a variety of full-time, project (SOW), seasonal, and surge support opportunities in science, engineering, technology, professional, and administrative support roles. Our experts will connect you to the opportunity that fits your schedule and interests and handle the details of transferring and processing all levels of security clearances. Its just another way we make the job search work for you.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-05 Expires: 2022-10-06

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Service Desk Professional

Kelly Services
Bloomfield Hills, MI 48302

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