CenterWatch

Keep the discussion going--join our JobWatch Group on LinkedIn!

Sign In
 [New User? Sign Up]
Mobile Version

Service Desk Specialist

Kelly Services


Location:
Columbus, OH
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US41L8RB_BH1428038
Kelly Services
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Job Title Service Desk Specialist

Jobid US41L8RB_BH1428038

Location: Columbus, OH, 43201, USA

Description Kelly Government Solutions is currently seeking a Service Desk Specialist to support one of our top government clients in Columbus Ohio on a 4 months Contract Assignment.

If you or someone you know are interested in this opportunity please send me a word copy of your resume. Ronald.Bolden@kellyservices.com.

Position: Service Desk Specialist
Location: 505 King Ave Columbus Ohio USA 43201-2696
Contract Period - 04/16/2018 to 08/10/2018.
Pay Rate Range: 20hr - 24hr

Description

The Service Desk provides a central point of contact for IT technical support and problem resolution. Primary responsibilities will include:
1. Answering incoming questions by phone, ticketing system, Chat, walk-up and email.
2. Assisting users in IT problem recognition, research, isolation and resolution.
3. Providing technical support for business applications, operating systems, utility software, remote access, security software, and telecommunications.
4. Assisting in the development of user documentation
5. Working within a team environment

THE FOLLOWING REQUIREMENTS MUST BE MET TO BE CONSIDERED FOR THIS POSITION:
* Minimum of Associates degree in Computer Science or related IT major
* 1+ years of proven relevant Service Desk experience with in the past 4 years.
* Experience with a Call Management and Ticketing System
* 1-2 years of proven experience troubleshooting and resolving Windows 7 &10, Microsoft Office 2016/365 issues. Including Microsoft Project and Microsoft Visio
*Experience installing and uninstalling software
* 1-2 years of experience with Active Directory (resetting passwords, creating and deleting groups)
* Experience troubleshooting two-factor authentication issues
* Experience providing support by Remote Desktop Connection
* Experience with supporting mobile devices (iPhone/Android/iPad)
* 1-2 years experience troubleshooting wired and wireless data communications and connectivity issues
* Experience with installing desktop backup software and restoring data
* Knowledge and experience with computer navigation, functionality and terminology
* Ability to capture and document issues and resolutions
* Excellent oral and written communication skills
* Must be a US Citizen

*Must be available to work the time slots shown below. The time slot will be assigned by the manager.
9:00am - 6:00pm Monday- Friday
or
9:30am - 6:30pm Monday - Friday
or
7:00am - 4:00pm Monday - Friday
or
6:00am - 3:00pm Monday - Friday

*Must be available to cover after hour on-call coverage and holiday coverage on a rotational basis.

THE FOLLOWING IS DESIRED, BUT NOT REQUIRED TO BE CONSIDERED FOR THIS POSITION:

1. Experience with Microsoft Windows SharePoint Services
2. Experience with RSA Authentication Manager
3. Good Technology Administration
4. Experience using ServiceNow
5. Experience supporting and using AnyConnect
6. Experience supporting Bitlocker
7. Experience supporting McAfee encryption products

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm



Powered ByLogo