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11 days old

Service Desk Specialist- STERIS

Kelly Services
Mentor, OH 44060
Looking to put your customer service and IT skills to Use?


Kelly Services is partnering with STERIS in Mentor, Ohio to fill the role of Service Desk Technician


This is a Contract to Hire role with the company.

Wage will be DOE

Candidates must be local to OH, come into the office for 90 days, after go to a rotation 3 days in, 2 days out of office.


Shift/Hours: 1st - 7am and 7PM, will rotate to cover the later shift with the team with a predominately 8-5 schedule.


Lots of Room for Growth Potential!


**Essential Functions**


The Service Desk Specialist is GENERALLY SKILLED in all areas of the front-line IT customer support.

Provides first level Service Desk support to STERIS employees for end user problems and requests. Provides remote computer support to USA and Global facility and home based users. Uses problem recognition, research, isolation and resolutions steps to diagnose hardware, software and business application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail.


End User Support 90%


1. Provide first level Service Desk support to STERIS employees.

2. Provides phone support for end user problems and requests.

3. Diagnose hardware, software and business application problems.

4. Uses appropriate problem recognition, research, isolation and resolution steps.

5. Perform computer hardware and software related repairs.

6. Perform wireless device troubleshooting.

7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.

8. Provides support for facility, remote facility and home based users.

9. Provides support for USA and other global facilities.

10. Monitors and responds to ticketing system assignments.

11. Assists with training customers on desktop applications, software\hardware platforms.

12. Escalates when needed; notifying appropriate I.T. resource.

13. Participates in on-call rotation of Service Desk after-hours support.


End User Administration - 10%


1. Basic user setup for network accounts, computer accounts, business application accounts.

2. Configures and deploys mobile devices and performs wireless administration.

3. Creates and maintains standard operating procedures and knowledge base articles.


To apply Send resume to Joe at Jose783@kellyservices.com


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-08-01 Expires: 2022-09-08

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Service Desk Specialist- STERIS

Kelly Services
Mentor, OH 44060

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