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26 days old

Service Desk Support Analyst with Legal/Law industry experience

Kelly Services
St Louis, MO 63112
Service Desk Support Analyst (Legal/Law Industry Experience)


100% Remote


Permanent Opportunity


A variety of shifts are available.


Essential duties and responsibilities include, but are not limited:


Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.


Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.


Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.


Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).


Escalate unresolved issues to Team Leads.


Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.


**Requirements**


Experience working in the law industry or at a law firm


1-2 years of experience in an end-user support role.


Advanced analytical and problem-solving skills.


1-2 years of analytical and problem-solving skills.


Experience in a Service Desk environment a plus


+ Customer focused personality

+ Attention to detail

+ High-speed internet

+ Personal computer

+ Windows 8 or higher

+ High school diploma or equivalent

+ Positive attitude


Preferred experience supporting any of the Legal/Law systems:


+ Netdocuments/Nettops

+ iManage

+ Aderant

+ Intapp

+ Multi Factor Authentication - MFA, ex. Duo, Symantec, etc.

+ Worlddocs


**Why Kelly** **** **?**


The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.


Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.


The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.


**AboutKelly Services** ****


As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook (https://www.facebook.com/kellyservices) , LinkedIn (http://www.linkedin.com/company/kellyservices) and Twitter (https://twitter.com/kellyservices) .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-09-24 Expires: 2021-10-25

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Service Desk Support Analyst with Legal/Law industry experience

Kelly Services
St Louis, MO 63112

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