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15 days old

Service Desk Technician

Kelly Services
Carlsbad, CA 92008
**Service Desk Technician**


**Carlsbad, CA**


**Position Summary**


**3 month contract**


The Service Desk Technicians role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.


**Essential Job Functions**


**Under the general guidance of Service Desk Lead, this position will be responsible for the following:**


+ Serve as the first point of contact for employee computer-related problems

+ Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals

+ Setup, install, patch and deploy Window-based computers

+ Help troubleshoot: computers, VoIP telephone systems, and wireless network

+ Password resets/account lockout

+ Ensure backups are properly performed as required

+ Perform archive restores

+ Work with our IT team to implement new software and hardware technologies

+ Track and maintain equipment and devices inventory

+ Other duties may be assigned accordingly depending on issues changing throughout the day

+ Create procedures and documentation to align with ITIL and ITSM best practices.


**Qualifications**


+ 2 - 4 years college or university program certificate with a minimum two years related experience in a computer, technical or Service Desk environment preferred; or equivalent combination of education and experience.

+ Demonstrated knowledge of Microsoft Exchange, Windows Operating Systems and all Microsoft Office products necessary.

+ Superb customer service skills including the ability to develop and sustain effective working relationships across the organization.

+ Excellent written and verbal communication.

+ Experience establishing and managing multiple priorities within established time frames.

+ Ability to initiate, coordinate and organize projects and tasks through to completion.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-23 Expires: 2021-05-24

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Service Desk Technician

Kelly Services
Carlsbad, CA 92008

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