25 days old

Service Desk Technician - Everett, WA

Kelly Services
Everett, WA 98213
**Service Desk Technician Everett, WA**

**3 6 months contract with a possible extension**

**Job Duties and Responsibilities:**

+ Active Directory group administration, basic user level account permissions.

+ Print server administration.

+ Local Data Center Hands-On Support.

+ Provides spot end-user training as necessary.

+ Ability to participate in the assigned on-call rotation for 24/7 - 7 days a week support.

+ Must be able to own transportation to and from various assigned work locations.

+ Performs other Duties as Assigned.

+ Remains calm and professional under pressure, high ticket volume, and major events that impact the customers.

+ Develops and maintains solid working relationships with all impacted users within the areas that they support.

+ Ability to escalate any problems and issues in a timely manner, knowing when to and who to escalate problems to within your team.

+ Works collaboratively across the business to build partnerships strengthening customer support satisfaction.

+ Ability to support supplied video equipment and audio-visual meeting equipment.

+ Triages customer issues and requests through various tools, troubleshooting and resolving end-user technology issues.

+ Works directly with CSE/Desktop Engineering and other IS organizations to provide feedback and testing results on computer images to ensure stable computing environments.

+ Recommends process, policy or procedure additions and modifications to Service Desk knowledgebase to ensure the information for troubleshooting issues and proven resolutions are repeatable by all support teams.

+ Assists with resolving these issues with new process improvements.

+ Provides a consistent focus on continuous process improvement for the Technology Service & Operations team.

+ Develops and maintains technical documentation associated with troubleshooting customer hardware and software issues.

+ Continues to own ticket resolution to the satisfaction of the user, regardless of the numbers of handoffs between organizations.

+ Knowledge and understanding of the pertinent technical and application environment across the entire enterprise.

If you are interested in this role, then please feel free to reach out directly to: **** or 720-201-3798

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-08-31 Expires: 2020-10-01

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Service Desk Technician - Everett, WA

Kelly Services
Everett, WA 98213

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