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13 days old

Service Dispatcher

Kelly Services
Howell, MI 48843
**Service Dispatcher**

**$18/hour**

**Monday-Friday 8AM-5PM**

**100% Onsite in Howell, MI**

**Temporary to Hire**


Kelly is looking for a **Service Dispatcher** for a local business in **Howell, MI** that provides troubleshooting and maintenance services to any aspect of high volume kitchen operations. Apply below for immediate consideration!


**ESSENTIAL FUNCTIONS/RESPONSIBLITIES**


+ Take incoming customer calls.

+ Schedule and coordinate all service calls as calls are received.

+ Create dispatch ticket for all service calls.

+ Dispatch Service Technicians, one call at a time.

+ Dispatch Service Technicians from home to first call.

+ Debrief Service Technicians after completion of each call.

+ Respond to all messages left overnight.

+ Maintain the dispatch board / schedule.

+ Forecast workload for 2 3 days out

+ Contact customers with a Parts Pending status as parts are received for scheduling.

+ Follow up on all pending and recommended work with customer utilizing the pending work log.

+ Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc.)

+ Type service proposals for customers

+ Maintain on call schedule, to include 1st on call and standby technician

+ Maintain customer history files in database

+ Prepare paperwork for all manufacture warranty parts

+ Facilitate return of warranty parts

+ Update service database from service ticket

+ Compare time cards to GPS Report

+ Check service time cards for accuracy


**SPECIAL SKILLS, EXPERIENCE OR QUALIFICATIONS**


+ Advanced customer service skills.

+ Ability to multi-task

+ Organized

+ Geographical knowledge of service area or map reading skills

+ Knowledge of industry is recommended but not required

+ Computer skills

+ High school diploma or general education degree (GED)

+ Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience


**Benefits provided after temporary to hire conversion!**

**What happens next**

Once you apply, a recruiter will be in touch if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Service Dispatcher** today!


Please direct questions to Rachel K. at rack121@kellyservices.com.


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-16 Expires: 2022-10-17

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Service Dispatcher

Kelly Services
Howell, MI 48843

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