12 days old

Service Manager

Kelly Services
Bohemia, NY 11716
Kelly Services is currently looking to direct hire a **Service Manager** to work for one of our top Medical Device clients on-site in **Bohemia, NY** .

The Service Manager manages day to day real time operation of a worldwide Service operation to include scheduling and oversight of system installations, repairs, preventative maintenance and remote support of a 24/7/365 global service organization. Day-to-day reporting of service members. This role will head the service group and handle scheduling for field techs, manage calls or complaints. This role has 30% travel (international).

**Key Responsibilities:**

+ Primary point of contact for customer and fully responsible for the management of customer expectations, communication and satisfaction for all preventative maintenance, service, spare part and system installation related activities.

+ Coordinate effort of Field Engineers and other Technical Specialists responsible for the installation/commissioning, maintenance, testing, troubleshooting, and repairing of industrial x-ray inspection systems, components, and other related equipment.

+ Schedule installations, repairs, and maintenance services by prioritizing numerous issues of varying severity.

+ Manage all customer support calls and requests for service starting with provision of first level of technical support and following through until request is satisfied.

+ Responsible for the sale of preventative maintenance and service contracts, spare parts and system and software upgrades to new and existing customers worldwide.

+ Thoroughly review all customer commercial terms and conditions against Company norms and mange deviations to ensure all terms are acceptable to both parties and ultimately satisfied.

+ Ensures all service orders, repairs, and preventive maintenance visits are completed on time and within budget.

+ Manage all project subcontractors and vendors hiring.


+ 5 years of experience in service support.

+ 2 years of management experience.

+ Must have a combination of technical aptitude, strong administrative/multitasking skills, and strong interpersonal communication.


+ B.S in related engineering field.

+ Experience managing field service technicians, sales engineers or similar-skilled employees.

+ Any other experience demonstrating both technical and managerial expertise.

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-04 Expires: 2021-11-04

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Service Manager

Kelly Services
Bohemia, NY 11716

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