1+ months

Service Manager- Direct Hire

Kelly Services
Sturtevant, WI 53177
Kelly Services is recruiting for a direct hire Service Manager in Sturtevant, WI!

*We are looking for someone with HVAC industry experience, or a related field*


+ Location: Sturtevant, WI

+ Pay: $115,000

+ Hours: 8:00 am to 5:00 pm

+ Travel to Canada and US 25% of the time


+ Health, dental, and vision

+ 401k + match

+ Paid vacation, PTO, and holidays!

Job Summary

Responsible for managing the technical support and field service groups in Ottawa and Sturtevant, collectively the Technical Service team. This includes managing all day-to-day contact with agents and customers, ensuring the provision of competent and professional technical support. Responsible for service order processing to the customers full satisfaction. Motivates staff to maintain a professional attitude and personal commitment to service


+ Plan, organize and direct the activities of the Technical Service team within North America.

+ Supervise, train, motivate and evaluate personnel: establish and monitor employee performance objectives, provide staff training and education, works with employees to correct deficiencies and fully develop strengths, implements discipline as necessary.

+ Design and implement strategies to ensure success of the service business field with proper controls and measures.

+ Development and maintenance of service standards.

+ Definition of service products and optimization of procedures and processes to increase profitability. Expansion of the service department into a profit centre.

+ Establish and maintain efficient work procedures including but not limited to implementing processes to track proper record keeping of timecards, authorization of timecards, travel and expenses for Technical Service staff.

+ Development and implementation of new service strategies in the market in order to increase turnover and customer loyalty as well as customer satisfaction

+ Creation of individual service offers for customers in the humidification and dehumidification technology

+ Benchmarking with installations of the competition and feedback into the product development

+ Cooperation with the controlling department to achieve financial goals and results

+ Establish and maintain excellent customer relations with agents, contractors, owners, and national accounts.

+ Supervise activities for service programs, implement logging systems and ensure profitability.

+ Maintain open communication with other departments, in particular sales, order scheduling and production, to ensure all issues affecting customers service support are dealt with efficiently and professionally.

+ Ensure professional technical support is provided to agents and customers, maintaining a Best in Class attitude.

+ Participation in trade fairs and customer events

+ Up to 25% domestic and international travel is required.

+ Ensure adherence by the department to all Company procedures and policies.


+ Post-secondary education, preferable in HVAC or Electrical Engineering technology.

+ Minimum five years experience in a technical service environment including profit and loss and managing service contracts and Technicians.

+ Strong knowledge of MS Office, Adobe software, data management systems and ERP systems (SAP preferred)

Immediate opening, apply now!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-08-16 Expires: 2021-09-30

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Service Manager- Direct Hire

Kelly Services
Sturtevant, WI 53177

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