22 days old


Kelly Services
Pittsburgh, PA 15222
**BH-** **3349949**

***** MUST BE ABLE TO WORK ON A W/2 HOURLY BASIS** **_(without Sponsorship)_** ******* **_NO C2C_** ***** REMOTE & ON SITE BLEND *****

**_Our Client is expanding and currently seeks a_**


**Position is currently remote, but must report to an office once safe to do so in Pittsburgh, Pennsylvania**

*****NOTE*** If your experience is not in this area of specialty, please refrain from sending your resume.**

**Leverage your ServiceNow - SNOW experience** **to take your CAREER to**

**the "Next Level" for** **_2021 and beyond!_**

**Duration:** 6+ months with possible extensions!!

**LOCATION:** Pittsburgh, Pennsylvania


Our Global Client is seeking a Senior ServiceNow Consultant to assist their SNOW team to stabilize the existing platform, assist with the upgrades, and accelerate the implementation of the following features: Service Requests, CMDB, SAM, Discovery, SLA, and IAM integration.

**Principal Duties and Responsibilities:**

Architecture and deployment of new solution, modules, and features

Assist in developing ServiceNow strategic roadmap

Creation of technical and functional documents for ongoing maintenance items and projects.

Provide ServiceNow Administration and Functional/Development Support

Perform Systems Integration Testing and manage/coordinate user acceptance testing

Workflow and Approval configuration

Conduct informal knowledge sharing sessions with the technical support team

Work independently on projects to implement, document, and knowledge transfer

Understand business requirements and suggest enhancements and process improvements

Provide guidance to team to validate technical requirements and project plans

**Required Qualifications:**

Minimum 5+ years of ITSM development and administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification

Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, Discovery, Knowledge, CMDB, etc.

Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, archiving, etc.

Experience administering, configuring, developing, and customizing ServiceNow and related integrations

Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes

Strong Knowledge of the ITSM Framework

Ability to work with end users, technical staff, and management as necessary

Needs to work under pressure and meet deadlines

Strong documentation and verbal/written communication skills

Strong multi-tasking and analytical skills

Ability to troubleshoot technical/application problems

**Desired Qualifications:**

Experience with working or developing in the following programming languages: JavaScript, Client and Server-side Scripting, ServiceNow API's, Web Services

Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification)

Prior training/certifications for supported applications are preferable

Experience with ServiceNow automated discovery tool

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Familiarity with IT technologies including common hardware, networking, and software licensing

Experience with ServiceNow deployments with large multi-language international companies

+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position.**


**Why Kelly** **** **?**

By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-05 Expires: 2021-03-08

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Kelly Services
Pittsburgh, PA 15222

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