24 days old

ServiceNow Platform Manager

Kelly Services
Teterboro, NJ 07608

The ServiceNow Platform Manager will oversee the day to day operations of internal IT support request system. This position is accountable for leading the product strategy, development roadmap, release delivery, and coordinating support functions for the ServiceNow platform. This position will work with all business units to maximize the use of the product, assist with expansion, prioritize implementation projects, and ensure strong value is realized from the product. The Product Manager will work closely with the Service Delivery/Management group to ensure strong ITIL practices are implemented.

**Primary Duties and Responsibilities**

Provides milestone-based oversight to all development activities and release cycles of all products, and features associated with the product roadmap

Works with varying teams to gather requirements to be used in the formulation of ServiceNow platform vision, strategy and roadmap

Define and prioritize ServiceNow enterprise-wide expansion efforts within all areas of the business

Manage all development and administrative efforts to define, design, accept, adapt, and support features

Gather information and requirements, set and track the most relevant metrics to a product, track past projects, and identify new ways to optimize them

Collaborates with appropriate internal teams to produce education and training materials

Ensuring ITIL best practices are followed

Lead, support, and/or participate in the creation of Services release plans and schedules;

Define, document, and communicate objectives, requirements and constraints for product initiatives and releases

Identify and minimize external program execution risks across key areas of the business

Experience in leading, organizing and managing product launch initiatives leveraging a structured product development methodology

Expertise and success in using team-based software development concepts that drive to iterative launches.

Strategic and holistic approaches to problem-solving that balance and prioritize short-term solutions with long-term vision.

**Experience, Education and Skills**

Bachelor's degree from an accredited institution or equivalent industry experience

Product Management, Product Strategy, Implementation Consultant, Solution Architect experience

ITIL and IT Service Management

Experience managing a SaaS platforms

In-depth knowledge of ServiceDesk tools and IT service managed application suite (ServiceNow)

Excellent written and oral communication skills

Excellent problem solving and organizational skills

Certification/Training in the following areas (preferred but not required)

o ServiceNow Administrator

o ITIL v3 Foundation and/or Advanced ITIL Certifications

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-18 Expires: 2019-11-18

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ServiceNow Platform Manager

Kelly Services
Teterboro, NJ 07608

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