30 days old

Shipment Discrepancies Specialist

Kelly Services
Mahwah, NJ 07430
We are seeking a Shipment Discrepancies Specialist to support one of our clients in Mahwah, NJ

**Title:** Shipment Discrepancies Specialist

**Location** : Mahwah, NJ


**Hours** : Mon-Fri 8:00AM-5:00PM

**Hybrid Schedule: 3 Days On-Site / 2 Days Virtual**

**Pay:** $25/Hour

*****This position does require vaccination*****

Our client is a global pharmaceutical company with a remarkable track record of achievement and improving patients lives with access to affordable medicines.

**Job Description:**

The role of the Shipment Discrepancies Specialist is focused on validation, processing and dispute of customer claims related to outbound shipment discrepancies inclusive of short-shipments, over-shipment, miss-ships and investigation of damaged products. The Shipment Discrepancies Specialist ensures daily claim recoding, prepares validation of customer claims and assists in resolving claim disputes by providing clear communication and correspondence to internal/external stakeholders. This position closely interacts with several departments particularly Sales, Accounts Receivable, Supply Chain and Warehouse Team. The Shipment Discrepancies Specialist will report to the Account Services Manager in Mahwah, NJ.

**Job Responsibilities:**

+ Record, validate, process and resolve shipping discrepancies for all direct purchasing accounts (i.e. wholesalers, retailers and GPOs accounts).

+ Investigate quantity discrepancies (shortages, overages & miss-shipments) against sales invoices, supported by shipping documents like POD, BOL and navigate through logistics systems to reconcile warehouse picking errors.

+ Develop strong customer relations and interact closely with all direct purchasing customers with a focus on major wholesalers.

+ Resolve claims with customers, providing complete supporting documentation in line with requirements, manage claims disputes.

+ Maintain Shortage mailbox within MS Outlook; including claims uploads and address customers inquiries on daily basis.

+ Navigate through customers portals and download newly posted claims.

+ Work closely with the Associate Director, Commercial Rebates & Chargebacks and their direct reports for coordination of claims and credit processing.

+ Prepare payment uploads for validated and warehouse confirmed shortages.

+ Create billing for overage shipments or coordinate product returns if customer elects to return over-shipped quantities.

+ Investigate damaged shipments, refusals and other shipment related errors, and consult with Finance to file insurance claims for damaged products.

+ Proactively investigate customer shipment claims prior to actual deductions taken.

+ Track the progress and achievements on monthly basis, prepare flux reporting and present to management.

+ Organize and stay on top of validation files and payment data.

+ Become proficient at tracking/tracing shortage trends with carriers, identify source of errors i.e. picking errors, billing errors, carrier / in-transit errors or customer count errors.

+ Propose process improvements and recommendations to management to prevent or eliminate recurring issues.

+ Perform various Ad-Hoc analysis as needed to support other departments.

+ Work closely with Accounts Receivable in clearing outstanding deductions and discrepancies in SAP.

+ Assist in credit/debit applications, claim vs. payment reconciliations, provide data to support all disputes.

+ Assist Accounts Receivable to reconcile payment discrepancies against customer claims.


+ BA/BS or equivalent work experience, preferably in pharmaceutical industry.


+ Preferably 1-year experience in commercial finance

+ Knowledgeable of In-transit shipment tracking, strong analytical skills, and basic account skills.

+ Model-N Revenue Management System and SAP experience.


+ Working knowledge of Microsoft Office with ability to use advanced Excel spreadsheet functions and formulas, and working with large data files.

+ Ability to work independently with a high sense of urgency to meet deadlines.

+ Interested candidates must possess high ethical standards.

+ Ability to comprehend, read/write/communicate clearly, able to negotiate/propose solutions/problem solving.

+ Detail oriented with good analytical skills and must be flexible to handle changing priorities.

+ Ability to collaborate with all levels of personnel, including senior management and external customers.

+ Willing to assist in other areas that need assistance to meet deadlines and help with other value-added issues requiring resolution.

**Don't Wait! Apply Today!**

Apply now if you are interested and then text "SHIPMENT" to (860) 530-6046 for immediate consideration.

**You MUST apply first :)**


**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-02 Expires: 2022-10-03

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Shipment Discrepancies Specialist

Kelly Services
Mahwah, NJ 07430

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