1+ months

Site Service Coordinator

WIRB-Copernicus Group (WCG)
Hamilton, NJ 08609

General Information

Location: Hamilton, NJ

Organization: MedAvante-ProPhase

Job Type: Full Time - Regular

Description and Requirements

The Site Services Coordinator, located at our Hamilton, NJ office, provides project support related to site management, according to company SOPs and GCP. The successful incumbent provides exceptional customer service and internal project support across Independent Rating and Independent Review service offerings


  • Bachelors degree required, or certification in a related allied health profession from an appropriately accredited institution and clinical trial experience (e.g., nursing certification, medical or laboratory technology). 


  • Minimum of 1-year clinical trial experience or related experience and/or training in a clinical service environment required.

  • Call Center experiences in a clinical service environment a plus.

  • Ability to work in a fast-paced environment and successfully prioritize multiple work requests and/or projects simultaneously.

  • Possess strong analytical and problem-solving skills.

  • Ability to learn new technical skills and processes quickly.

  • Ability to work under pressure.

  • Ability to work with cross-functional business groups.

  • Ability to adapt to dynamic work environments.

  • Possess great interpersonal skills.

  • Proficient in Microsoft Outlook.

  • Must be proficient in native language of Hub Office and/or English, multilingual a plus.

  • Ability to work flexible hours to provide support on a global basis as needed.

  • Ability to work on call, holidays and weekends as needed.


  • Provides real-time assistance in scheduling study visits with clinical trial sites using online scheduling tool or manual process.

  • Coordinate remote interviews with MedAvante - ProPhase (MA-PP) clinicians.

  • Ensure timely submission of documentation, and troubleshoot and/or escalate technical issues impacting the submission of documentation in a timely manner.

  • Maintains a positive relationship with internal departments, trial sites and MA-PP clinicians while effectively communicating relevant information and project details in a clear and timely manner

  • Tracks issues and resolutions through issue tracking system.

  • Serve as a subject matter expert on our internal systems to support MA-PP clinicians, investigative sites and project activities

  • May be required to enter clinical assessment data points into one or more systems.

About Us:

MedAvante-ProPhase, a subsidiary of WIRB-Copernicus Group (WCG) was founded in 2002 with the goal of helping to bring better drug therapies to market through smarter, faster clinical trials. With this goal in mind, MedAvante - ProPhase  set out to solve one of Pharmas most intractable problems: the bias and variability that cause failed or inconclusive trials for Central Nervous System (CNS) therapies. A few years later, MedAvante - ProPhase  experts pioneered Central Ratings and introduced the concept of Central Review utilizing their groundbreaking Virgil eSource solution.


Posted: 2020-02-08 Expires: 2020-04-09

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Site Service Coordinator

WIRB-Copernicus Group (WCG)
Hamilton, NJ 08609

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast