27 days old

sk - Tier I - Wed-Sat - 12:00pm - 10:30am

Kelly Services
St Louis, MO 63103
**Remote Helpdesk Technician**

**Work Schedule: Wed-Sat - 12:00pm - 10:30am**

**Job Description**

Fulfill customer requests, resolve customer technical problems, and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment

Typical activities include:

+ Event Management

+ Service Request Fulfillment

+ Incident Management

+ Problem Management

+ Access Provisioning

+ Continual Service Improvement

Provides IT user support using a problem-resolution system and/or standard screens, scripts, reference guides, and procedures

Handles service requests that are predominately routine, but which require skilled use of standard screens, scripts, procedures and references

Requires general knowledge of company products and services

Applies training and/or experience to resolve specialized or more complex Tier 1 problems

Requires ability to skillfully navigate problem resolution system and other related applications

Under frequent supervision, carries out specific procedures with prescribed standards to perform business processing, service, support, machine operation, or other work that requires directly applicable experience or specialized training

Problem Solving / Resolution Resolve moderately complex problems by applying training and/or experience in carrying out a structured problem resolution process. Skilled user of problem resolution resources problem management database, help desk system, standard references, scripts, and resource guides

Interpersonal Interactions Informing = Talks to, converses with people to provide information or to clarify and work out details of an issue or problem within the framework of established procedures

Independence Inputs and outputs are specified but the employee has freedom as to procedures and timing, including use of equipment. Employee may refer to multiple references or procedure guides for work direction. Completion time for an individual task is usually within one work week

Customer Relationship Management Responsible to the customer by being available, accessible and responsive

Accountable for addressing customer needs through individual action or with a warm handoff

Having limited knowledge of customer needs, applies standardized processes to address the needs

Completion of specific vocational training OR minimum of 2 years of experience in Level 1 role

Call center experience

Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)

Ability to troubleshoot and resolve technical support questions of customers

+ Knowledge of networking

**Why Kelly** **** **?**

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook ( , LinkedIn ( and Twitter ( .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (


Posted: 2021-02-01 Expires: 2021-03-04

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

sk - Tier I - Wed-Sat - 12:00pm - 10:30am

Kelly Services
St Louis, MO 63103

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast