25 days old

Social Media Moderation Specialist

Kelly Services
Franklin, TN 37065
Kelly Services in partnership with Nissan North America is currently recruiting for a Social Media Specialist to review, respond, and tag a high number of incoming social media messages from consumers inquiries, compliments, complaints, concerns, questions, etc. using established processes and systems.

Do you have a passion for digital trends, technology and innovation, and Customer Satisfaction?

**In The Position You Will**

+ Review and respond to a high volume of customer posts on Facebook, Twitter, Instagram, YouTube, etc. with the appropriate care and awareness of relevant corporate policies, brand voice and messaging requirements.

+ Skills/Qualifications:* Excellent writing, editing, presentation, and verbal communication skills. Must be proficient in MS Applications such as Excel, Word and PowerPoint. Working knowledge and hands-on experience with tools such as service cloud, features functionalities is highly desired. Working knowledge and/or hands-on experience with Social Media reporting and analytics platforms such as Sprinklr is highly desired. Analytical skills a plus: Ability to understand and analyze social media data, particularly as it pertains to customer feedback and translate insights into measurable and actionable results. Strong familiarity with Social Media customer service and moderation. A high-level of social media experience with Facebook, Instagram, Twitter, YouTube and other platforms, as a consumer. Solid research skills. Outstanding, cooperative attitude in supporting the team environment.

+ Education Required*: Bachelor's degree

Working will require Saturday/Sunday every 4-6 weeks. Position will be partial work from home and partial in office in Franklin, TN. *This is not a fully remote position

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-01 Expires: 2021-11-01

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Social Media Moderation Specialist

Kelly Services
Franklin, TN 37065

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