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Software Licensing Operations Analyst - San Jose, CA

Kelly Services


Location:
San Jose, CA
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US41L3LM_BH1429778
Kelly Services
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Job Details

Job Title Software Licensing Operations Analyst - San Jose, CA

Jobid US41L3LM_BH1429778

Location: San Jose, CA, 95115, USA

Description Kelly Services is currently seeking a **Licensing Operations Analyst** for one of our top clients in **San Jose, CA.**

**Pay Rate: $48.00 - 53.00 per Hour (DOE)**
**Schedule: Monday – Friday 8:0 am - 5pm**
**Duration: 12 Months**
**Anticipated start date: Mid to late April 2018**

As a **Licensing Operations Analyst** placed with Kelly Services, you will be required to maintain customer records at a very granular level, interact extensively with the customer, manually cut license keys, maintain and track extensive license and order spreadsheets, and upload to document repository. .


**DUTIES**
Provide Licensing operations support for Security Enterprise License customers.
Define process improvement measures to track and improve overall customer satisfaction as it relates to ELA licensing processes Internal Coordination.
Interact and collaborate with various internal operational teams, ELA core team and various fulfillment functional teams.
Able to execute operational processes to deliver the licensing operations coordination function for the ELA program, while meeting customer expectations.
Minimize or eliminate manual steps by understanding current processes and hand-offs, gaps, future needs and designing automated solutions (entitlement tracking, license generation, communication) to improve customer experience and minimize turn-around time .
Attention to detail needed.
Write scripts to automate process steps to speed up turn around time for licensing requests, etc.

**EDUCATION/EXPERIENCE**
Build and generate , metrics and operational dashboard capabilities on a regular cadence from the ground up. Build and generate quarterly license and value consumption reports for each ELA customer.
Ability to slice and dice data in multiple ways as needed Skills required. Strong MS Excel Macro and VB scripting skills needed.
Strong customer facing experience and associated skills needed (excellent communication – both written and verbal – formal communication to customers).
Extremely detail oriented and proactively driven; corporatelicensing/ SWIFT experience a plus
Experienced and sharp project manager with ability to juggle multiple tasks in a cross functional, fast paced environment.
Experienced business analyst with excellent spreadsheet and database/tools skill-set.

**Why Kelly?**
At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group- rate insurance options available immediately upon hire*

**Let us help advance your career today.**
*Available for purchase and administered by a designated third-party vendor
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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