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Spanish Bilingual Call Center Representative

Kelly Services


Location:
Rancho Cordova, CA
Date:
04/18/2018
2018-04-182018-05-17
Job Code:
US159TAV_22791150
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Spanish Bilingual Call Center Representative

Jobid US159TAV_22791150

Location: Rancho Cordova, CA, 95670, USA

Description **Job Description**

Job Summary

A premier insurance provider is currently seeking Spanish bi-lingual for healthcare customer service positions in their luxury call center environment. Daily work goes by quickly with contest, games, and prizes while answering customer health insurance questions for active military members.

Hours:

Must be flexible to work any 8hr shift from 5am to 9pm M-Sun.

Job Duties:

Under direct supervision, the Customer Service Representative handles customer inquiries, including but not limited to claims and benefit interpretation. Customer Service Representative services prospective members, enrolled members, providers, employers, vendors, and other customers. This position is responsible for resolving all aspects of customer inquiries and complaints, for providing accurate and timely responses, and for entering accurate information into the customer database.

Requirements:

Excellent attendance

Fearless critical thinker

Passionate believer in providing superior customer service

Superior verbal and written communication skills in both English and Spanish

Education

High School Diploma or GED

Additional Requirements

Due to working with an active military database, a credit check, and additional National Agency Background check is required.

Experience

6 months experience in customer service or telemarketing, medical terminology, claim processing desired

Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.

Knowledge, Skills & Abilities

Must be a self-starter with a strong desire to provide superior customer service

Computer skills and familiarity with Window applications, with typing ability of 30 wpm required

Ability to interact professionally with both internal and external contacts Ability and desire to work in a fast paced environment is required

Dont Hesitate Apply Now! Send your resume to HNresumes@kellyservices.com or call 916-935-1533.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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