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15 days old

Spanish Bilingual Customer Service Rep

Kelly Services
Overland Park, KS 66210
Kelly Services is currently seeking Spanish **Bi-lingual Customer Service Representative position with** the strong possibility of extending for one of customers who is one of the top international companies **in Overland Park, KS area.**





Kelly is a full-service workforce solutions provider to 98% of the Fortune 100 companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.





**Job Title: Spanish Bi-lingual Customer Service Representative**



**Pay Rate: $17.85/hr**



**Location: Overland Park, KS**



**Hours: 8:00am to 5:00pm**





General Summary:




+ This position requires an individual with a customer centric mentality.

+ Team members are responsible for interacting with customers to provide and process information in response to inquiries, concerns, and miscellaneous requests.



Principal Duties and Responsibilities for Customer Support Representative I




+ Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.

+ Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.

+ Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).

+ Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.

+ May be asked to perform administrative tasks.

+ Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).

+ De-escalate challenging customers, clients or merchants and provide exceptional customer support.

+ Record customer interaction details, comments, and complaints within the CRM system.

+ Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.

+ Actively participate in learning sessions.

+ Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.

+ Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.



Demonstrate professionalism:




+ Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude.

+ Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.

+ Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.

+ Accept the need for change and adapt positively to internal and external changes. Provide feedback and assistance for processes and procedures for new program implementations.

+ Daily Tasks All expectations consistently demonstrated in an accurate, comprehensive and timely manner.

+ Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, process and procedure questions.

+ Prepare billings to be sent. Complete account and user updates.

+ Send confirmation/approval communications.

+ Complete account onboarding steps.

+ Create and distribute applicable new launch announcements and welcome packets/letters/cards.

+ Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers.



**If interested, please let me know immediately!**



**Kelley Arzola | Commercial Recruiter II | Kelly Services Global Talent Solutions**



**Kela807@kellyservices.com**



**779-230-2741**



**www.kellyservices.com**





**Kelly Temporary Employee Perks:**



** Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable***



** Service bonus plan**



** Holiday pay plan**



** Weekly electronic pay options**



** Free online training campus available**



** Exclusive online employee community**



** Corporate discounts**



**Apply Now!**




+ **This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you MUST submit your resumes. If you have questions about the position, you may contact Kelley Arzola at 779-230-2741 or email at** **kela807@kellyservices.com** **, however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.**






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-03 Expires: 2020-02-03

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Spanish Bilingual Customer Service Rep

Kelly Services
Overland Park, KS 66210

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