7 days old

Specialist, Client Services & Office Administration

Kelly Services
Bel Air, MD 21015
**Job Description**


- Direct the Mid-Atlantic regional client services to assure efficient scheduling protocol and effective use of technician resources

- Manage and lead client projects including defining the scope of the project, quote and post service follow up

- Work with customers, field technicians, and other stakeholders to manage and track customer projects in real time

- Maintain and improve existing and new client-s relationships via periodic face to face remote meetings with their key personnel

- Work with client services, microbiology, technical reporting, and field service teams to execute effectively on all aspects of the customer experience

- Identify and communicate on evolving industry and marketing trends and regulatory changes

- Attend industry events to identify and follow up on potential customer leads and industry growth

- Become conversant in the full range of company service offerings at a commercial level

- Work with New England inventory and repair divisions to receive and log incoming and outgoing parts

- Manage day-to-day administrative activities within the office, ensure professional management support for all office activities

- Develop and implement office policies by setting procedures and standards to guide the operation of the Maryland office

- Ensure smooth operation of office equipment and machinery; arrange for maintenance as required

- Maintain confidential files to ensure that all required information is easily accessible by management when needed

- Point person for mailing, shipping, supplies, equipment and inventory

- Assist in physical inventory counts within Maryland location



- Business Administration with 4-6 years of customer service / account management experience

- Knowledge of office management responsibilities, systems and procedures

- Ability and willingness to travel locally to customer sites

- Excellent communication skills and attention to detail

- Excellent time management skills and ability to multi-task and prioritize work

- Desire to work closely with team members and multi-task in a dynamic setting

- Ability to learn and understand technical aspects of customer facilities and equipment is essential

- Experience in healthcare, pharma, biotech or life sciences industries preferred

- Knowledge of Business to Business (B2B) Best Practices

- Proficient in Microsoft Office Suite



As a Kelly employee, you-ll have access to world-class perks, including:

- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

- Group insurance options*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Online training campus that provides more than 3,000 free courses to help improve and develop skills

- Exclusive online employee community

- Employee assistance program available at no cost

- Corporate discounts

- Transportation Spending Accounts

- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

If you are interested in advancing your career with this opportunity, apply now for immediate consideration.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Specialist, Client Services & Office Administration

Kelly Services
Bel Air, MD 21015

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