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1+ months

Specialist Quality Complaints

Kelly Services
Juncos, PR 00777
**Specialist Quality Complaints**


SUMMARY

Primary responsibilities include: Supporting the product complaint system at site through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.


FUNCTIONS

- Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.

- Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.

- Follow-up on corrective actions derived from investigations through completion.

- On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation.

- Therefore, the candidate must possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers.

- May also include: Communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners.



Requirements:


Doctorate degree OR Master's degree and 3 years of directly related experience to the job OR

Bachelor's degree and 5 years of directly related experience to the job OR

Associates degree and 10 years of directly related experience OR

High school diploma / GED and 12 years of directly related experience.

* **_Science / Engineering background preferred_**


* _Experience reviewing customer product complaints, reviewing Root Cause Analysis Reports, Suppliers Investigations, and excellent verbal and writing skills._


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **Science & Clinical?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the worlds most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goalsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-08-26 Expires: 2022-10-27

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Specialist Quality Complaints

Kelly Services
Juncos, PR 00777

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