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26 days old

Sr. Complaint Specialist

Kelly Services
Morrisville, NC 27560
Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a long-term temporary opportunity to work as a **Sr. Complaint Specialist** at a prestigious Fortune 500 company working in **Morrisville, NC.**


**Important information:** This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the Submit Resume button to submit your resumes. If you have questions about the position, you may contact the recruiter for this position ( Brooke.Schoen@kellyservices.com ) however your resume must be received via the Submit Resume button included within.


**Job Title: Sr. Complaint Specialist**


**Pay: $38 - 44 per hour depending on experience**


**Position Overview** :

The position is responsible for providing leadership for batch record review, customer complaint investigation and technical writing and internal data management related to the quality and/or regulatory disciplines at the Morrisville site.


**Essential Functions** :

1. Leads the day to day planning, execution and technical oversight for investigation writer resources to ensure investigation is completed in timely manner

2. Initiation, investigation and responding to customer complaints

3. Complaint sample receipt, initial inspection, documentation verification

4. Complaint initiation in TrackWise system, Initial customer notification

5. Sample submission to lab with request for analysis

6. Compiling and generation data in support of complaints, Continuous Process Verification (CPV) and Annual Product Reviews (APRs) for all commercial customers.

7. Batch record review, data gathering and other investigation related support for complaints

8. Customer complaints investigation and technical write up

9. Leads complex customer complaint investigations

10. Prepares and coordinates investigation approach with testing lab as required

11. Metric/dashboard maintenance; includes collecting data, producing graphs/ charts/ summarizing data and merging into uniform templates

12. Day-to-Day supervision, Performance management, Development and Compensation planning for direct reports (not to exceed five (5))

13. Other duties as assigned.



**Position Requirements** :

**Education**


Bachelor of science degree in related field. Experience - 4-7 years of experience in the pharmaceutical industry preferably in Quality function


**Experience** :

4-7 years of experience in the pharmaceutical industry preferably in Quality function


**Knowledge/Skills Requirements** :

1. High level of attention to detail.

2. Full complement of business computer literacy skills (e.g., word processing, spreadsheets, database software, etc.) is required.

3. Proficient in problem solving and analytical skills.

4. Proficient in technical investigations, batch record review and technical writing

5. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

6. Review documentation for accuracy and completeness.

7. Strong computer and appropriate communication skills (both written and oral) allowing direct interaction with outside suppliers, RTP internal staff.

8. Should be familiar with cGMP and safe work practices.

9. Demonstrated ability to read, write, and speak clear English.


Physical Requirements:

1. Frequent sitting, walking, reading of written documents and use of computer monitor screen, writing, talking, carrying, listening

2. Occasional lifting and/or moving up to 30 pounds


Business Environment:

1. Fast-paced

2. Performance driven

3. Customer focused

4. Collaborative and inclusive


**We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:** www.kellyservices.com **.**


**_Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world._**


**Kelly Services is an Equal Opportunity Employer**


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

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Posted: 2021-03-17 Expires: 2021-04-17

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Sr. Complaint Specialist

Kelly Services
Morrisville, NC 27560

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