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17 days old

Sr. Customer Service / Sales Support Specialist

Kelly Services
Sauk Village, IL 60411
**Sr. Customer Service Sales Support opening in Sauk Village, IL**


**Direct hire**


**$50,000 - $62,000 depending on experience**


**Interested? Send an updated resume to ANGP465@Kellyservices.com**


**POSITION SUMMARY:**


Reporting to the Customer Service Manager, the Sr. Customer Service Representative is responsible for fulfilling customer orders, coordinating resolution of customer complaints, and other customer service functions. The Sr. Customer Service Representative works with and is the central hub for all of the various departments and manufacturing facilities to ensure satisfactory customer service is provided.


**POSITION RESPONSIBILITIES:**


+ Ensuring Systems rigid customer orders are fulfilled on-time including:

+ Order entry in the ERP system based upon shipping origin and 3 different manufacturing facilities

+ Coordination of shipping schedules and arrangements with the manufacturing and shipping departments

+ Communicating shipping schedules with customers and resolving order issues

+ Coordinate and communicate customer special order requests

+ Assist with prioritizing orders and allocation of inventory to fulfill customer orders

+ Invoicing and issuing credits to customers

+ Assisting in the management of inventory including reducing aged inventory and managing inventory shortages


+ Coordinating the company Warranty and Customer Complaint System including:


+ Initiating the internal investigation by documenting the complaint and communicating within the company

+ Following-up on customer complaints and ensuring complaints are resolved in a timely manner

+ Communicating resolution of customer complaints with the Sales Representative and/or the customer; initiating customer credits if required


+ Developing and maintaining customer information files including Price Authorization forms to ensure that all customer information is accurate and up to date


+ Communicating with customer Sales Representatives and the Customer Service Manager to ensure all are kept current on customer activities and issue

+ Serve on the ERP implementation team

+ Supervise the Customer Service team in the absence of the Customer Service Manager to ensure the smooth workflow of the group

+ Other duties as assigned


**SPECIAL QUALIFICATIONS:**


+ Ability to satisfy customers with diverse personalities and temperaments

+ Strong communication and listening skills

+ Analytical thinking with good mathematics skills

+ Ability to multi-task


+ Detail oriented

+ Ability to solve problems


**EXPERIENCE:**


+ Minimum 5 years customer service experience

+ Customer Service experience from Manufacturing background

+ Order entry experience

+ ERP Implementation experience preferred

+ Ability to work in fast paced environment

+ Proficiency in MS Word, MS Excel, Outlook, Web Browsers and ERP/MRP Systems

+ Plus demonstrated experience exhibiting the special qualifications noted above


**EDUCATION:**


+ Associates Degree


+ High School diploma with equivalent experience/education will be considered in lieu of Associates Degree


**WORKING ENVIRONMENT:**


Office environment 100 percent


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-12-31 Expires: 2022-02-10

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Sr. Customer Service / Sales Support Specialist

Kelly Services
Sauk Village, IL 60411

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