22 days old

Sr. Salesforce Administrator

Kelly Services
Troy, MI 48007
**Sr. Salesforce Administrator**

**Location: Virtual Remote**

**Duration: FTE/Perm**

Kelly Services is currently recruiting for a Sr. Salesforce Administrator to provide Salesforce cloud application development/support by gathering requirements, determining an approach, then developing the solution. The ideal candidate will have experience with declarative development and working with business to test solutions and train personnel on new functionality. This role will also provide escalation support for Tier 2 support team complying with established timelines and ensure data quality throughout the Salesforce ecosystem and solution challenges with the data.


+ **Salesforce Application Development**

+ Provide end to end project management and application development

+ Capture & assess business requirements & provide recommended solutions based on current technology capabilities

+ Provide detailed impact analyses for change requests

+ Manage end to end application retirement

+ Keep detailed logs of application development/configuration changes

+ Maintain project log status updates

+ Keep all stakeholders informed through regular progress communications

+ Schedule & implement deployments, UAT, and project meetings

+ Create and manage Oauth connections & API integrations

+ **Salesforce Support Management**

+ Prioritize and cultivate a positive user experience

+ Create and manage Knowledge Articles, administrator documentation, and training for administering all team applications in both Classic and Lightning

+ Provide Tier 3 support from all channels: case queue, email, instant message, phone, and Chatter groups

+ Serve as backup Tier 2 case queue and support

+ Monitor case queues and ensure we are providing our initial response times: Sev 1 & 2 5 to 15-minute SLA, SEV 3 1 hour SLA, SEV 4 2 hour SLA

+ Provide backup support for Salesforce access management

+ Obtain management approval for creation or changes to role hierarchy, public groups, permission sets, sharing settings & profiles

+ **Salesforce Analytics and Data Management**

+ Upskill in Salesforce Lightning analytics & complex formulas

+ Manage and approve dashboard creation

+ Prioritize and handle complex report requests from executive level users

+ Maintain responsibility for monitoring data quality and integrity

+ Execute data migration/cleansing projects

+ Assist in identifying and solutioning for duplicate management

+ **Salesforce Training**

+ Maintain knowledge database of all processes for applications created and managed by CRM Team

+ Provide 1-1 sales training / consultations

+ Provide team trainings for Sales & other CRM Team applications

+ Provide Salesforce technical cross-training for new application roll outs

+ Help L&D maintain training

+ **Communications & Skills Maintenance**

+ Ensure all support communications are documented properly in Salesforce

+ Provide a weekly assessment to management of project workload, timelines, and progress reports

**Qualifications Required:**

+ Advanced Salesforce Administrator skillset including platform development and process automation

+ Adoption, Salesforce configuration, platform development, user management, Sales Cloud & Service Cloud, Lead and Campaign Management, Salesforce Lightning reports & dashboards

+ Experience working with large-scale, complex datasets

+ Experience using data tools such as Data Loader, DemandTools, and Workbench

+ Experience with deployment tools such as Salesforce Change Sets & GearSet

+ Minimum 5 years experience plus Salesforce Administration and/or Platform App Builder Certification OR 8+ years of Salesforce Administrator and Platform Development experience, to include managing orgs of 5,000+ users

+ Einstein Analytics & Event Monitoring a plus

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-09-24 Expires: 2021-10-25

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Sr. Salesforce Administrator

Kelly Services
Troy, MI 48007

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