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18 days old

Sr Support Specialist

Kelly Services
Santa Ana, CA 92702
Sr Support Specialist


3-4 months contact to hire


Santa Ana, CA


Sr. Support Specialist will assist with a Sales Device Rollout, Remote Mobilization (desktops to laptops), and a Return-to-Office plan as we are planned to return our corporate team members in September.


+ Bilingual in Spanish would be preferred, but not required. If bilingual, would also be preferred if they were familiar with IT terms in Spanish as well.

+ Experience in hardware set up, software set up, and device roll out would be preferred.

+ Mostly PC experience, but experience with Apple products will also work as some groups use Mac


_Job Summary_


Support information technology applications, systems and processes and perform scheduled operational tasks. Utilize the Technical Support Cisco phone system and log all tasks and requests into the Heat Support Desk Program Partner with other department personnel and management for call escalation and resolution. Working safely is part of our culture and is a condition of employment.


_Essential Functions_


+ Diagnose and solve advanced printer problems and advanced computer system problems.

+ Install and setup personal computers, peripherals and software.

+ Provide support for the Technical Support Cisco phone system and log all tasks and requests into the Heat Technical Support application.

+ Participate in e-mail monitoring.

+ Perform user setup procedures on AS/400, Intranet, Network OS, SAP, and other applications.

+ Troubleshoot scanner gun and OOP computer problems.

+ Conduct research utilizing books, publications, CD ROMs, news groups, and the Internet.

+ Create and follow documentation for operational procedures.

+ Utilize appropriate customer service skills to troubleshoot issues over the telephone.

+ Daily follow-up on open customer issues.


_Experience/Education_


Educational attainment equivalent to high school graduation, supplemented by training, certification, or coursework relating to personal computers and networking components


Work experience involving network administration, user support, and/or personal computer technical work in a network environment is required


_Knowledge/Skills/Abilities_


+ Knowledge of SAP

+ Knowledge of MS Office Suites and/or Software application related to job functions

+ Broad knowledge of Windows XP operating system, Lotus Notes, including operation and troubleshooting

+ Broad knowledge of personal computers and networking components including wireless

+ Knowledge of scanner guns, OOP and Adobe products.

+ Knowledge of Mac systems helpful

+ Established ability to follow documented operational procedures and organize, coordinate, and complete job orders

+ Ability to install and configure personal computer components, including hard drives, CD ROMs, scanners, video cards, and memory is required

+ Ability to install Windows operating systems, including software applications and printers is required

+ Ability to communicate with staff and other departmental representatives concerning job order needs or assignments

+ Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines

+ Ability to troubleshoot computer and peripheral issues on both inbound and outbound calls

+ Ability to administer and troubleshoot Kiosk system

+ Ability to provide onsite and telephone support to customers, vendors, and employees

+ Ability to log all calls in the Heat Technical Support application

+ Ability to perform in-depth call triage and escalate calls appropriately

+ Ability to conduct research utilizing books, publications, CD ROMs, news groups, and the Internet


_Special Requirements_


Ability to work a flexible workweek, including nights, weekends, or extended hours in order to meet production schedule requirements or provide support when required


Ability to travel to remote locations for required training and onsite support


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-05-31 Expires: 2021-07-01

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Sr Support Specialist

Kelly Services
Santa Ana, CA 92702

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