5 days old

Store Maintenance Coordinator/Brand Support

Kelly Services
Mason, OH 45040
Kelly Services is currently seeking a full time Store Maintenance Coordinator for one of our top clients in Mason, OH! As a Store Maintenance Coordinator placed with Kelly Services you will be responsible to assist in all aspects pertaining to Store Maintenance. This includes diligent follow-up, communication, feedback, and intervention with service providers on individual Work Orders, direct management of the Store Maintenance Email Box (500 per week), assisting the Mgr.

Pay: $18-$20/hr.

Schedule: M-F 8a-5p


+ Strong ability to work on multiple projects(communicating with vendors, sending emails, constant juggling of projects).

+ Looking for candidates that have work order management, project management, facilities management, or property management(with multiple sites) experience.

+ Strong excel experience

+ Ability to work in a stressful/high demand environment


Develop strong working relationships with all service providers, stores/field organization, and with other departments (Operations, Real Estate, Legal)

Utilize the Work Order Management System (ServiceChannel) daily to monitor and manage the timely execution of maintenance Work Orders and Proposals

Manage all Work Orders to successful completion, follow-up as necessary

Monitor timely completion and quality of Work Orders and Preventive Maintenance, escalate issues that are not aligned with Luxottica standards

Actively manage issues that have been escalated, communicate as appropriate

Identify and escalate global maintenance issues in a timely manner

Follow-up with vendors to ensure issues are handled appropriately and service level is met

Create reports as needed: work order volume, category usage, vendor performance, etc.

Act as main point-of-contact for issues reported by stores

Support after-hours follow-up on emergency and high priority repairs

Ensure all warranty, insurance, and landlord maintenance issues are addressed and resolved in a timely manner

Identify opportunities for continual improvement and to ensure a Best in Class quality store environment

Solicit store/field feedback on quality of work and overall vendor performance

Visit stores periodically to build retail knowledge and an eye for required maintenance service

Provide input on vendor performance

Monitor, assign, and follow-up on all Open Work Orders and Proposals as they age

Approve quotes/proposals and invoices within $1,500 approval limit

Work closely with Manager of Store Maintenance on initiatives to reduce overall maintenance spend and improve repair resolution time


Associate or Bachelor degree preferred

3-5 years work experience in Store Maintenance (preferred)

Retail store experience or customer service experience a plus

Some technical understanding of facilities repairs and maintenance

Detailed, organized, and with customer-focused communication skills

Ability to work well in a high volume, high demand environment

Excellent sense of urgency and responsiveness to the needs of the stores

Ability to multi-task, strong organizational, and interpersonal skills

Working knowledge of Work Order Management systems and reports

PC-based computer skills MS Excel, Word

If you are interested in any of these positions please include a copy of your resume and email me at

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2020-01-13 Expires: 2020-02-17

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Store Maintenance Coordinator/Brand Support

Kelly Services
Mason, OH 45040

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