4 days old

Store Manager

Kelly Services
Chattanooga, TN 37404
**Job Description**

Kelly Services is currently hiring for a Store Manager for a Chattanooga area auto tuning shop. Please submit your resume to or apply online

Position Summary

Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

- Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.

- Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.

- Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.

- Follow all policies and procedures related to cash, credit, check, refund and return policies.

- Advise associates, technicians, and customers on tires, parts and service programs.

- Key holder and responsible for basic and detailed opening and closing responsibilities.

- Other duties as assigned.

Physical Demands

- Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

- Frequent standing and walking for long periods of time.

- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

- Climb up and down ladders to retrieve and stock merchandise.

- Communicate effectively in person, by telephone, or by using telecommunications equipment.

- Enters and locates information on computer.

- Presents information to small and large groups.

- Visually verifies information, often in small print.

- Safely operates a motor vehicle.

- Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.

- High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.


Knowledge, Skills, and Abilities

- High school diploma or equivalent required.

- One year of experience in automotive service environment.

- Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.

- Valid Driver's License.

- Must have basic knowledge and understanding of mathematical concepts. Ability to apply mathematical formulas to calculate commissions and discounts.

- Acted as a work lead or supervisor previously.

- Ability to exercise judgement and to work independently.

- Strong customer service skills.

- Ability to handle difficult customer situations.

- Comfortable utilizing up-sell techniques.

- Strong cash handling skills, including the use of POS systems.

- Strong verbal communication skills.

- Demonstrated consistency, accuracy and follow-through.

- Ability to work Days, Nights, Holidays and Weekends.


Kelly offers all of our employees:

- Service bonuses

- Holiday pay

- Referral bonuses

- Employee discounts (they're amazing)

- Educational discounts

- Free online training 24/7

- Weekly electronic pay

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Store Manager

Kelly Services
Chattanooga, TN 37404

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