7 days old

Supply Chain Customer Service Support

Kelly Services
Seattle, WA 98194
Kelly Services is hiring for Customer Service Specialist (CSS) in Ballard, WA. This position will start as remote but will move to a hybrid role as of September 6, 2022.

Submit your resume to:

This is a direct hire position with our client.

Pay: $24 - $26 DOE

Schedule: Monday Friday 8:00 a.m. to 5:00 p.m.

Monday/Friday Remote

Tues/Wed/Thurs In Ballard, WA office

The Customer Service Specialists will promote world-class customer service by owning accurate order execution and management through the supply chain and solution-oriented communication with both internal and external business partners. The CSS is responsible for managing customer orders daily, as they are the key link in communication with our customers for order/inventory questions. This individual will work closely with the shipping department to ensure that every order is processed and delivered on time.

Key Responsibilities:

+ Executes end-to-end customer order management of our products for assigned customers from receipt through delivery to customer warehouses ensuring the highest level of customer service

+ Knowledge of the full cycle customer service from order to invoice.

+ Maintains order accuracy and timely release of orders to assigned warehouses, ensuring right products on order, accurate pricing, correct method of shipment and shipping platform, to ensure on-time delivery to the customer

+ Identifies, resolves, and communicates order-level issues including, but not limited to, product fulfilment, on-time delivery, customer pick-ups, allocations, and quality holds using available system tools and established processes

+ Leverages all technology and tools available to support accurate, timely order management, assess risk, and provide proactive management of customer account to reduce potential issues in advance

+ Provides excellent communication in working directly with customers, brokers, sales coordinators, and sales managers

+ Provides information, support, and assistance to Customer Service Management and Sales Coordinators as requested. Provide back-up assistance to co-workers.

+ Due to the ever-changing environment of our company and customers, responsibilities may change due to business needs and are not limited to this job.

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.


Posted: 2022-08-05 Expires: 2022-09-08

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Supply Chain Customer Service Support

Kelly Services
Seattle, WA 98194

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