Keep the discussion going--join our JobWatch Group on LinkedIn!

Sign In
 [New User? Sign Up]
Mobile Version

System Software Technician 2

Kelly Services

Franklin, TN
Job Code:
Kelly Services
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Job Title System Software Technician 2

Jobid US41ALPF_BH1447002

Location: Franklin, TN, 37065, USA


**_NISSAN is expanding and currently seeks a_**


**_For a MULTI-YEAR assignment with an INDEFINITE end date!!_**

**In addition to a competitive hourly pay rate, this position offers employee benefits !**

**Leverage your** **ServiceNow** **and** **ITSM** **skills**

**to help take your career at NISSAN to**

**the "Next Level" for** **_2018 and beyond!_**

**_Nissan in Franklin, Tennessee seeks the following:_**

**Title:** System/Software Technician 2

Candidate will serve as the ITSM program expert on the data, data definitions, data quality, and reporting contained in the instantiation of Nissan’s IT service management system (ServiceNow).

Candidate will leverage knowledge of ServiceNow data to identify, analyze and recommend data integrations between ServiceNow and other IT management systems, as well as processes to keep data current/accurate.

**Roles and Responsibilities:**

Provide day-to-day analytical support independently and as part of a team to identify, understand, and extract data from ServiceNow and other related ITSM systems (e.g., SolarWinds, Riverbed ARX, Apptio, etc.)

Develop, execute, integrate, and maintain plans and processes to improve data collection, data quality, data completeness and data integration in ServiceNow and related ITSM systems.

Develop and distribute program progress reports, system data quality reports and other materials as needed.

Schedule meetings to support the quality and completeness of data in ServiceNow, record and post meeting records and actions, and manage to expected due dates.

Perform correlation of tabular statistical information, compile data/information validation, satisfaction analysis, and develop quantifiable information on assigned tasks.

Provide status reports on assigned work including building slide presentations and briefings.

Candidate will be responsible for editing, proofreading and providing writing support on non-technical and technical documents or sections of documents.


A qualified candidate should possess following technical/analytical, and collaborative skill set.

Bachelor’s degree and 5+ years of experience.

Strong focus on CMDB data quality, completeness and integrity.

Data or solution architecture experience, including all operational processes that integrate with the CMDB.

Understanding of the ServiceNow CMDB Physical and Logical data model design, including Class Hierarchy, Identification, Reconciliation, Normalization, and Model Management.

CMDB integration and federation to external data sources (ex. Workday, SAP, Hyperion, Fusion Risk Mgmt., etc.).

Background in IT Service Management processes and solutions.

Hands on experience with ServiceNow (Discovery, Service Mapping, Data Importing, Business Services).

Experience with discovery and hardware/software asset tools other than ServiceNow.

Experience with cost transparency, business financial management a plus.

Experience with enterprise architecture, application portfolio management.

Expertise across the breadth of the ServiceNow platform.

Capability for developing and maintaining technical requirements.

In addition to the CMDB; specific experience with ServiceNow modules:

Incident Management

Problem Management

Change Management

Knowledge v3

Request Fulfillment and Workflow

Software Asset Management

Ability to write clearly and communicate information and ideas. Excellent verbal and written communication skills and the ability to interact professionally with diverse groups and levels.

Ability to listen and appreciate different points of views, and take inputs from all stakeholders and come up with solutions, recommendations, and decisions that are at the best interest of Nissan.

**Additional details**

+ Be able to work flexible hours and occasionally over weekends.
+ Some travel may be required.

+ **W2/ HOURLY PAY RATE: Open (based upon experience and qualifications)**
+ **There is no “per diem” with this position**
+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**
+ **At this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.**
**EMAIL:** ****

**Important information:**

**This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must apply now to submit your resumes.**

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

Powered ByLogo