22 days old

System Support Analyst

Kelly Services
Ridgefield, CT 06879
The IT team that supports the Medical Information business is looking for an experienced Systems Support/Analyst to provide technical support of the Envision System, which is the global medical information system.


+ Learn and understand the global MI business process, Envision System, and Envision System interfaces.

+ Perform troubleshooting as required and participate in problem-solving efforts of application issues and interface issues as reported by Envision end users

+ Monitor, update, and follow-up on issues reported in Service Now, BIs Service Desk issue reporting software

+ Report and track confirmed issues with application supplier

+ Test application fixes and new releases to ensure quality and usability for Envision end users

+ Aid in reviews of technical system documentation pertaining to Envision System interfaces

+ Complete assigned tasks for various Envision System projects


+ At least 5 years experience with system support, testing, and systems analysis.

+ Proven troubleshooting, analytical and problem-solving skills

+ Demonstrated ability to quickly learn business processes and related systems

+ Familiarity with Salesforce/Veeva is preferred

+ Understanding of software development and software quality assurance

+ Demonstrated organizational skills and ability to work independently

+ Must be detail and quality oriented

+ Excellent written and verbal communication skills

+ Ability to manage time, prioritize, and complete multiple tasks effectively on schedule


Bachelor's Degree, preferably in the areas of Management Information Systems, Computer Science, or related field

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.



Posted: 2020-11-11 Expires: 2020-12-12

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System Support Analyst

Kelly Services
Ridgefield, CT 06879

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