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25 days old

Systems Test Analyst

Kelly Services
Tampa, FL 33603
**Systems Test Analyst in Tampa, FL**


Kelly Services is currently seeking a Systems Test Analyst for one of our top clients in Tampa, FL.


This is a long term project and includes full benefits.


The Telephony Test Analyst for Business Solutions Enablement will partner closely with the Product Owners, Business Owners, and Scrum teams to ensure delivery of the highest quality products through well-defined testing processes and oversight.


**Responsibilities**


+ Participate in a team environment focused on delivering the highest quality products through a variety of testing phases/methods.

+ Perform, measure and report on all phases of testing.

+ Execution of an overall test strategy to support the solution deployment.

+ Accountable for test data and evidence within Test Management Tools such as Jira and Xray.

+ Coordinate with and take direction from Business Solutions Test Lead on test scenario and scripts to meet goals.

+ Assist with test environment and test data setup.

+ Interact with product management, business analysts and development teams to develop an understanding of the testing objectives.

+ Participate in design workshops, specification walkthroughs, and requirement reconciliation.

+ Work closely with teams to ensure business testing requirements are being met.

+ Develop and maintain documentation of testing processes, procedures, and metrics.

+ Document test results, timely defects/issues reporting, and timely retest.

+ Monitor issues/defects for trends and provide metrics to the team.

+ Oversight of requirement traceability throughout all test phases.

+ Utilize various compliance and QA validated systems to track and maintain continuity across all test scripts and compliance plan.


**Qualifications:**


+ A minimum of a Bachelors degree is required, with a preferred field in Computer Science or Information Science.

+ A minimum of 3 years of experience in Manual or Automated testing is required.

+ Experience working with premise or cloud based IVR and call management systems.

+ Must be familiar with call routing fundamentals, work groups, hunt groups

+ Deep knowledge of test methods, with a clear understanding of testing types, and levels is required.

+ Experience working in an Agile software development team and/or strong familiarity with Agile methodologies is preferred.

+ Experience creating test plans and test cases based on business requirements is required.

+ Experience in Jira and Xray.

+ Thorough knowledge of fundamental quality assurance concepts is required.

+ Excellent oral and written communication skills must have written test cases, requirements, SOPs/Work Instructions or demonstrated examples of other technical documentation.

+ Self-starter, little supervision required, with the ability to positively influence others is required.

+ Demonstrated commitment to team partnership and success is required.

+ Must be a strong team player who can interact globally with team members and stakeholders.


**Why Kelly?**


As a Kelly Services employee, you will have access to numerous perks, including:


+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses

+ Weekly pay

+ Group-rate insurance options available immediately upon hire*


**_Apply Today!_**


_*Available for purchase and administered by a designated third-party vendor_


**Why Kelly** **** **?**


By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-22 Expires: 2021-04-22

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Systems Test Analyst

Kelly Services
Tampa, FL 33603

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