14 days old

Talent Alignment Engineer

Kelly Services
Minneapolis, MN 55405
Talent Alignment Engineer - Minneapolis, MN

$55k - $70k

Monday - Friday (Day Shift)

**Role and Responsibilities**

+ Complete regular, formal assessments of networks and computer systems

+ Evaluate system and network performance by setting up SNMP at client locations

+ Audit existing documentation and identify gaps, either by resolving or creating tickets for other team members on the service team

+ Evaluate tickets and trends to mitigate support needs.

+ Working with the Account Managers to provide reports to clients

+ Primary engineer for onboarding clients while working with the Project Manager

+ Provide training for new tools and software deployment to clients via online seminars and in person events

+ Driving onsite to document, review and sometimes configure and label devices

+ Other duties as requested

**Qualifications and Education Requirements**

+ High school diploma required, higher level degree preferred

**Work Experience**

+ 1+ years of technical account documentation / client documentation

+ IT Experience: 2 years required; 3 years preferred

+ MSP Experience: 1 year preferred

+ Use of PSA/Ticketing system

**Preferred Skills**

+ Ownership of assigned tasks

+ Coordination of service via phone, email using our PSA system

+ Being able to adapt and learn quickly

+ Ability and desire to develop relationships with clients and internal staff

+ Follow process and identify possible improvements

+ Time management skills

+ Exceptional written and verbal communication skills

+ Experience with basic troubleshooting of servers, firewalls, routers, switches

+ Knowledge and basic experience with Microsoft Server and PC products at a high level

+ Knowledge and experience with advanced networking principles

+ Ability and desire to help create and update internal use documentation

+ Hardware, networking and PC operating system troubleshooting skills

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-29 Expires: 2022-08-29

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Talent Alignment Engineer

Kelly Services
Minneapolis, MN 55405

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