15 days old

Tax Associates

Kelly Services
Austin, TX 78703
Kelly is now hiring for Customer Service Tax Associates

17-19 an hour

Contract until late April 2022

(Working an 8 hour shift within the hours of 7am - 7pm CT)

As a Customer Service Tax Associate your primary responsibility will be to provide support to our business and tax software clients.

+ Become proficient with troubleshooting industry leading accounting software including CCH Axcess Tax, ProSystem fx Tax, ATX & Taxwise.

+ Gain experience troubleshooting other common applications including Microsoft Office, Adobe, and SQL

+ Gain experience working and troubleshooting the application in a variety of environments including terminal servers and cloud servers.

+ Work with other IT professionals including System Admins, SQL DBAs, Application Developers, and QA Analyst.

+ Manage phone, e-mail, and chat support for moderate to complex product or content issues; identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship database


+ Windows PC Troubleshooting (A+ Certified a strong plus)

+ Network troubleshooting (Windows Standard environments NET+ a strong plus)

+ 1+ years of experience working in a help desk environment.

+ Call Center experience a plus.

Minimum System Requirements

Minimum Windows 10 with most recent updates - Mac OS 10.12 or higher

Computer Processing speeds - Intel Core i3 Processor

RAM - 8 Gb

Internet mbps (network speed) - 10 minimum but 25 recommended for optimal performance

Hard Drive: 1 GB or more free space available

Must have a smart phone

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-15 Expires: 2021-12-16

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Tax Associates

Kelly Services
Austin, TX 78703

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