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24 days old

TECH LINE Support Specialist

Kelly Services
Smyrna, TN 37167
Kelly Services is actively seeking a **TECH LINE Support Specialist** for **Nissan** **at their** **Smyrna, TN** **location** **.**

This is a **long-term indefinite contract opportunity** to join a great team!







**JOB DESCRIPTION:**




+ Monitor and respond to Chat requests from dealership personnel Create PowerPoint and Excel documents for upper management

+ Complete support tasks as requested to assist team members

+ Create and monitor Salesforce Reports and Dashboards Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues Departments parts liaison to DPIC in order to research parts status, upgrade part orders, provide ETAs, and report errors Email/fax/ship special parts and/or tools and parts collection request forms Collect information/videos/pictures/data and write brief reports for documentation

+ Prepare meeting materials, scheduling, and other associated items related to CITIES training course and other special event planning.





**QUALIFICATIONS**




+ Good interpersonal and communications skills. Typing skills: 40 WPM.

+ Ability to prioritize and complete multiple varied time-sensitive tasks.

+ Ability to use resource material and applications for department and dealer support.

+ **Experience: Two or more years in a professional environment** , **preferably automotive**

+ Previous automotive service or parts experience preferred.

+ Education: High school diploma required. AA degree preferred.

+ Consider equivalent related college or technical courses, seminars and in-house classroom training.

+ Computer Skills: Basic knowledge of Microsoft Office products such as Outlook, Word, Excel and PowerPoint.

+ Ability and willingness to learn new software applications such as CONSULT, OpenScape Contact Center, Simplified SMS, Electronic Parts Catalog and NNAnet. Previous Salesforce.com experience preferred.





We are proud to offer employees a benefit package that is designed to enhance your well-being and reward job performance. Some of these benefits include comprehensive healthcare coverage, paid holidays, paid vacation time, compensable OT, 401(K), vehicle lease/purchase programs, and more.





Welcome to an open lane of possibility. Put yourself in the drivers seat and apply today.



As the local offices of Kelly Services do not represent the above position, please apply on-line for immediate consideration. For questions regarding this position, please apply to this posting.





_Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**_






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-05 Expires: 2020-11-05

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TECH LINE Support Specialist

Kelly Services
Smyrna, TN 37167

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