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10 days old

Tech Support Analyst

Kelly Services
Swedesboro, NJ 08085
**Tech Support Analyst**


**_Temp to hire opportunity, 2nd shift -3pm-11:30pm, on site in Swedesboro, NJ_**


+ Installs, tests, diagnoses and performs Quality Assurance on equipment from leading manufacturers.

+ Troubleshoots problems by utilizing technical support groups.

+ Provides support to Integration Services' Associates. Works in an ESD protected environment following ISO processes and procedures and keeps detailed records of all activities as performed.


**Job Description**


+ Installs, tests, diagnoses and performs Quality Assurance on equipment from leading manufacturers.

+ Troubleshoots problems by utilizing technical support groups.

+ Provides support to Integration Services' Associates. Works in an ESD protected environment following ISO

+ processes and procedures and keeps detailed records of all activities as performed.


**Essential Duties & Responsibilities Required**


+ Install, test and perform Quality Assurance testing of hardware and software on various types of computer equipment including laptops, desktops, servers, and networking products.

+ Troubleshoot problems that occur while performing configurations and assists technicians in solving installation and testing issues. Provides local first and second level technical support to the Integration Center.

+ Log and track orders using established procedures.

+ Attend and complete continuous training in new software releases, new hardware and technologies.

+ Documents and utilizes ISO processes and procedures.

+ Assists in the assembly process as directed.

+ Trains, mentors and provides guidance to technicians.

+ Communicates and escalates problems to management.

+ Performs additional duties as assigned.

+ Meets attendance and punctuality standards.


**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**


+ The requirements listed below are representative of the knowledge, skill, and/or ability required.

+ Able to constructively work under stress and pressure when faced with high workloads and deadlines.

+ Able to transport up to 50 lbs.

+ Able to troubleshoot system-related problems.

+ Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

+ Possesses strong organizational and time management skills, driving tasks to completion.

+ Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.

+ Able to maintain confidentiality of sensitive information.


**Education**

High School/G.E.D. required, Associate degree preferred.

**Certifications**


+ A+ certification, required.

+ One of the following certifications with demonstrated experience in the field: Cisco: CCNA/CCNP; Microsoft: MCSA/MCSE


**Working Conditions**


+ Clean room environment requiring ESD protection.

+ Consistent non-standard work or overtime as business requires.

+ Distribution center environment; may include exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; and outside weather conditions


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-29 Expires: 2022-08-29

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Tech Support Analyst

Kelly Services
Swedesboro, NJ 08085

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