28 days old

Tech Support Analyst

Kelly Services
Westminster, CO 80036

****We are looking for a Tech Support Analyst in Westminster, CO****

******Tech Support Analyst******

This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customers issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn.

Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team

Assist inexperienced or nontechnical end users in resolving issues

Diagnoses browser and networking issues

Records and/or maintains accurate information within ticketing system

Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided

Work in a team environment

Coordinating, working with and following up on work performed by field techs

Winning Behaviors, Competencies, and Skills

Should be able to prioritize and meet tight deadlines

Must be organized, detail oriented and able to work without constant instruction

Possess technical aptitude for performing technical tasks to resolve customer issues

Ability to work in a high intensity, fast paced environment

****APPLY NOW****

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-04-29 Expires: 2022-05-30

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Tech Support Analyst

Kelly Services
Westminster, CO 80036

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