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24 days old

Technical Analyst (Call Center CISCO)

Kelly Services
Richardson, TX 75081
Kelly Services is seeking a **Technical Analyst (Call Center CISCO)** for a leading hospital and health care company in **Richardson, Texas.**


**Job Title:** **Technical Analyst (Call Center CISCO)**


**Location: Open to candidates local to** **Illinois, Indiana, Missouri, Montana, New Mexico, Oklahoma**


**Type: Contract (W2)**

**Length: 6 months (Possibility of Extension)**


**Pay Rate: $Open to discuss**


**Job Responsibilities:**


The Contact Center Technical Analyst is a temporary position responsible for processing 24/7 & BH Integration business work targeted for year 2021.


Cisco ICM Call routing and Scripting is required.


Should have 5+ years experience designing and deploying Cisco UC/UCCE/ICM/CVP solutions.


The right candidate must have a strong UCCE technical background and demonstrated experience.


As a self-starter requiring minimal supervision, individual must have a strong commitment to technical excellence and teamwork.


**Essential functions** : Translating business requirements and implementation in Cisco Call Center applications including Cisco UCCE/CVP/ICM and Cisco Call Studio. Four or more years of experience in Cisco ICM, CVP, UCCE Contact Center Scripting, Cisco Call Studio.


**Required Experience and Qualifications:**


Bachelor's degree or 4+ years of work experience in Cisco Call Center technologies such as Cisco ICM, CVP, UCCE and UCCX and Contact Center scripting.


Four or more years of relevant work experience.


Experience in call flow design and development in Cisco UCCE environments.


Experience in SQL Server.


Experience in VXML scripting and IVR development.


Experience with large scale call center environments and deployments.


Capability to communicate effectively with technical and non-technical audiences.


Ability to lead and give technical direction as well as train and mentor.


Demonstrated excellent written and verbal communication skills.


Experience with Word, Excel, Presentation, Project and Visio.


Excellent interpersonal skills with the ability to handle challenging situations.


A self-starter with the ability to work independently and in a collaborative team environment.


Quick learner, ability to learn on the job.


Desire for continued technical growth


Take ownership of assigned tasks with minimal supervision


Work with various business teams to develop and provide complete solutions


If this position is of interest to you please share your updated word profile at shazneen.irani@kellyit.com (shazneen.irani@kellyservices.com) and advise the best time and number at which you can be reached.


Shazneen Irani

Professional Technical Recruiter

Kelly Services, Inc.

shazneen.irani@kellyit.com (shazneen.irani@kellyservices.com)

kellyservices.com


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-29 Expires: 2021-04-29

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Technical Analyst (Call Center CISCO)

Kelly Services
Richardson, TX 75081

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