1+ months


Kelly Services
Grand Island, NY 14072
**BH: 3334129**


**Our Client is expanding and currently seeks a**



**_For an 11 month assignment with possible of extensions!!_**

**LOCATION: Grand Island, New York** _(WORK_ **_On-site)_**

**Leverage your LABORATORY and TECHNICAL skills**

**to help take your career with our Client to**

**the "Next Level" for 2021 and beyond!**

Our Client is seeking a Technical Applications Specialist to become part of their pre and post sales technical support team.

**You will:**

+ Actively participate in projects related to customer change notification and approvals processes.

+ Communicate with customers in relation to change notification and order management and/or technical questions.

+ Accurately record pertinent information from customer contacts in Customer Relationship Management system.

+ Work with interfacing functions to ensure timely and accurate processing of customer requests (Quality, Procurement, Planning, Feasibility, Packaging Engineering, Pricing, and Bioproduction team members.

+ Meet business objectives related to customer requests including customer service level targets, project management, and revenue goals.

+ Candidate will be required to run reports, analyze data, develop presentations, lead customer conference calls.

+ Participates in or leads weekly/biweekly/monthly status update meetings or calls with the BPD Account Manager and/or Regional Team.

+ Leads cross-functional teams for customer specific projects or global programs that are initiated.

+ When troubleshooting customer technical issues with Technical Experts to identify and understand the functional components of their customers processes and align the appropriate resources and stakeholders to address and resolve technical issues in a timely manner.

+ Support the Project Management Team with the completion of customer questionnaires for cell culture media products

+ **Some occasional travel may be required for the position**

**Experience Required:**

+ 3+ years of laboratory experience in cell culture techniques required.

+ Experience in cell culture work flow techniques (culturing, cryopreservation, growth and expansion, serum free/suspension culturing) is most applicable.

+ Prior experience in customer service a plus.

**Knowledge, Skills, Abilities:**

+ Proven ability to quickly learn large amounts of new, complex technical information.

+ Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.

+ Ability to manage multiple priorities.

+ Problem-solving ability.

+ Computer literacy, including spreadsheet, database, word processing and Internet applications.

**Educational Qualifications:**

+ B.S., B.A. or M.S. in life sciences or chemistry or a similar field.

**Shift:** Mon Fri / Day shift

**Important information:**

+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position.**


**Why Kelly** **** **?**

By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-01-25 Expires: 2021-03-04

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Kelly Services
Grand Island, NY 14072

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