JobWatch

14 days old

Technical Call Center Representative

Kelly Services
Galesburg, MI 49053
**At Kelly** **** **Professional & Industrial, were passionate about helping you find a job that works for you.** Were seeking a **Technical Call Center Representative** to work at a Power Management Company in Galesburg, MI. With us, its all about finding the job thats just right.


**TEMP TO PERM OPPORTUNITY**


**Pay Rate:** $25.00 per hour


**Hours:** Flexible 8 hour shifts between 8 am - 7 pm EST.


M-F with occasional Saturday (10am - 3pm)


**A Technical Contact Center Representative will be assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example, Automotive mechanic/ technician experience).**


**Why you should apply to be a Technical Call Center Representative:**


**Job Responsibilities:**


+ The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Road ranger services, and assist with aftermarket sales/promotions.

+ This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.

+ Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.

+ Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience.

+ Ability to Interpret electronic data to prescribe repair strategies for all products.

+ Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.


**Requires:**


+ High School Diploma or GED required

+ Technical hands-on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms

+ Strong technical skills/knowledge of all company Truck products

+ Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level

+ Support teammates and other departments as needed

+ Represent company in a courteous, ethical, and professional manner at all times

+ Ability to work flexible hours

+ Administer company Truck Component product warranties per published guidelines


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Technical Call Center Representative** today!


**At Kelly** **** **Professional & Industrial, were passionate about helping you find a job that works for you.** Were seeking a **Technical Call Center Representative** to work at a Power Management Company in Galesburg, MI. With us, its all about finding the job thats just right.


**TEMP TO PERM OPPORTUNITY**


**Pay Rate:** $25.00 per hour


**Hours:** Flexible 8 hour shifts between 8 am - 7 pm EST.


M-F with occasional Saturday (10am - 3pm)


**A Technical Contact Center Representative will be assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example, Automotive mechanic/ technician experience).**


**Why you should apply to be a Technical Call Center Representative:**


**Job Responsibilities:**


+ The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Road ranger services, and assist with aftermarket sales/promotions.

+ This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.

+ Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.

+ Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience.

+ Ability to Interpret electronic data to prescribe repair strategies for all products.

+ Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.


**Requires:**


+ High School Diploma or GED required

+ Technical hands-on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms

+ Strong technical skills/knowledge of all company Truck products

+ Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level

+ Support teammates and other departments as needed

+ Represent company in a courteous, ethical, and professional manner at all times

+ Ability to work flexible hours

+ Administer company Truck Component product warranties per published guidelines


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Technical Call Center Representative** today!


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-14 Expires: 2022-10-15

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Technical Call Center Representative

Kelly Services
Galesburg, MI 49053

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