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1+ months

Technical Deployment Coordinator - Maple Grove, MN

Kelly Services
Maple Grove, MN 55311
**Deployment Coordinator - Maple Grove, MN**


Contract for hire - $20/hr with excellent benefits upon hire


**_Must have technical support or technical education background to be consider for this role!_**


Job Description:


Scheduling of field service technicians for internal and external customers on machine installations, calibrations, repairs, relocations, loaner equipment and show machines.


Communicate and coordinate with customers the status and schedule of all service activities.


Interface with all internal departments including Operations, Sales, Projects, Customer Care, Billing, Regional Service Managers and Technical support to ensure efficient scheduling of all Field Service Technicians based on field technician skill set, availability and customer requirements.


Review and process job requests; including purchase orders, pricing verification, quote generation as well as document special instructions according to service procedures in order to ensure accurate and timely processing of customer request.


Work collaboratively with Technical Support Team to build Relocations and Repair quotes.


Maintain all open customer job files until completion.


Work closely with Tools Department to effectively coordinate, ship and track specialty tools as needed for each job.


Keep Manager and Regional Service Manager informed of crucial developments, potential escalations, and related information necessary for effective management of field technicians and customer relationship.


Document all direct interactions with customer for company database reference, etc.


**Preferred Experience:**


Minimum of 2 years in Service Dispatch and Customer Support in a technical or troubleshooting environment preferred or relevant experience.


Minimum 2 year Associate Degree preferred and/or minimum of 3 years Customer Service experience preferred or relevant experience.


Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Lync.


Knowledge of Lotus Notes, Innosoft, SAP and CRM or other dispatching software preferred.


Previous experience with high touch to internal and external customers, service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail.


Ability to multitask and handle multi-level situations while delivering a customer centric experience based on the following criteria: Little to no supervision, great attention to detail, time sensitive restrictions, high sense of urgency, ability to work as a team and independently, and work with both internal and external customers.


Proficient and effective verbal and written communication skills.


Flexibility to change and a positive attitude.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-09-27 Expires: 2021-11-27

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Technical Deployment Coordinator - Maple Grove, MN

Kelly Services
Maple Grove, MN 55311

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