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15 days old

Technical Service Advisor

Kelly Services
Sparks Glencoe, MD 21152
**We are looking for a qualified, reliable candidate to work for one of our customers who are located in Sparks, Md. This position will be remote! 6 month contract with the possibility to go perm for the right candidate!!** ?


**Remote Technical Service Advisor-Trucks**


**Job Description**


+ Employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience.


**What We Need**


We are looking for a Remote Technical Service Advisor who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.


**Are you:**


+ Knowledgeable in and have previous hands-on mechanical experience with Medium Duty and Heavy Duty Trucks?

+ Driven by providing an extraordinary customer experience?


As the Remote Technical Service Advisor, you will work from home in an inbound call center environment. You will use your experience to review requests from automotive repair shops and approve or decline repairs based on the clients Policies.


**A Day in the Life**


+ Leverage your technical skills while working from home.

+ Respond to incoming calls from drivers and suppliers to resolve inquiries regarding both technical and non-technical work

+ Provide service assistance and directions to drivers and clients

+ Answering supplier calls and creating electronic repair invoices

+ Negotiating repair prices when appropriate and reviewing requests for compliance with client policy and Elements standard operating procedures

+ Issuing authorizations for valid repairs to manage the client's vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum

+ Making outbound calls to help initiate service and follow up on service or to resolve open issues


**Requirements**


+ High school diploma or equivalent required

+ Active ASE Certification preferred

+ 3-5 years of hands on automotive mechanical experience

+ Communication, negotiation, and decision-making skills

+ Team player who enjoys working with clients and repair shops on a daily basis

+ Ability to work independently with minimal supervision

+ Availability to work evenings, weekends, and holidays


**Remote**


**_Whats in it for You_**

The opportunity to grow your career;

Expand your knowledge of the business; and

Develop new skills


Schedule: 8am-5:30pm


Pay rate: $20.50/hour with weekly pay on Friday's


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-09 Expires: 2022-06-09

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Technical Service Advisor

Kelly Services
Sparks Glencoe, MD 21152

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