1+ months

Technical Service and Support Lead

Kelly Services
Waunakee, WI 53597
**Job Description**

A leading Biotech company in Waunakee needs an experienced Technical Service and Support Lead to join their team!

Overall Responsibilities: Responsible for the leadership and coordination of maintenance and technical services support for all non-central internal and third-party sites in a proprietary bio-manufacturing environment.

Specific Accountabilities:

* Responsible for the leadership, coordination and performance of all maintenance support activities for rest of world sites.

* Lead RCAs for instrumentation, bio-processing, and production level troubleshooting events

* Manage teams providing distance support for field locations.

* Maintain the maintenance database.

* Travel as needed to customer sites for supporting existing maintenance projects.

* Promotes customer satisfaction through problem solving, clear and effective communications, professional appearance, and efficient repair/maintenance activities

* Track all service activities utilizing CMMS system developed in accordance with service policies and procedures.

* Provide technical support and be the bridge to R&D engineering

* Maintain and continuously develop personal knowledge and expertise related to the service of complex laboratory equipment

* Additional projects and duties may be assigned


Qualifications and Experience:

* Bachelors degree or equivalent experience required. Degree in engineering discipline strongly preferred.

* Minimum of 5 years experience in a supervisory or managerial capacity.

* Minimum of 5 years experience managing customer facing projects.

* Thorough understanding of maintenance processes; predictive, preventative, and reliability.

* CMRP or similar certification preferred.

* Strong interpersonal, written, and oral communication skills.

* Ability to conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities.

Capabilities and Behaviors:

*Lives and displays the Genus ABS Values and behaviors at all times in their day to day ways of working.

*Maintain professional verbal and written communications with co-workers, internal and external customers, and vendors at all times.

* Be flexible with respect to job responsibilities and consistently strive to be an effective team member.

* Strive to advance your skills and display a willingness to accept future development.

* Actively participate in Company training opportunities to further develop skills applicable to the department.

* Gain a thorough understanding of the Company's business and the departments role within the company.

* Ability to work independently without direct supervision.

If you have a biology and maintenance background, have lab assistance experience and potentially worked maintenance in a lab setting, this job is for you!! Apple here now or call 1-608-752-7558 for more details!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-13 Expires: 2020-02-13

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Technical Service and Support Lead

Kelly Services
Waunakee, WI 53597

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