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6 days old

Technical Support Agent

Kelly Services
Beaverton, OR 97075
**Whats next for you? This great job.** Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in. Were seeking **a Technical Support Agent** to work at **a premier software company** in Beaverton, OR. Were here to help you find something great that works for youso you wont miss a moment of what really matters in your life


**Why you should apply to be a Technical Support Agent:**


+ Pay Rate: $16/hour.

+ Start Date: October 4th

+ Work Schedule: Monday-Friday 8AM-5PM


**Whats a typical day as a Technical Support Agent?**


+ Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals

+ Identifies the root cause of the clients software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues

+ Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards

+ Assists customers in gaining the most value from their Sage products and services

+ Identifies additional opportunities for Sage solutions to benefit the customer's business needs

+ Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources

+ Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect


**This job might be an outstanding fit for you if you have:**


+ High School Diploma or GED

+ 2 years of experience in accounting and bookkeeping; financials and reporting; business intelligence; sales and customer relationship management; human resources, benefits, and payroll; information technology; construction and real estate; operations and inventory management

+ Requires strong problem-solving skills, including the ability to actively listen, and ask meaningful probing questions

+ Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

+ Requires strong verbal, listening, and written communication skills


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-13 Expires: 2021-10-14

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Technical Support Agent

Kelly Services
Beaverton, OR 97075

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