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Technical Support

Kelly Services


Location:
AMERICAN FORK, UT
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US24R6SP_BH1421246
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Job Details

Job Title Technical Support

Jobid US24R6SP_BH1421246

Location: AMERICAN FORK, UT, 84003, USA

Description Job Title: Technical Support

Location: AMERICAN FORK, UT, 84003

Duration: 06 months

Pay rate: $15.00-19.00/hr.

Essential Duties and Responsibilities:

• Responds to incoming candidate or test center technical support requests: o Diagnoses system hardware, software, and operator problems.

. Assists customers with the correct installation, management and maintenance and proper use of testing software, LMS and off line systems of exam delivery

• Provides assistance and input to Customer FAQ database to improve customer satisfaction and response times.

• Uses telephone as well as email and web support solutions to solve customer issues.

• Records each support call and related support ticket issue in ticketing system.

• Recommends and provides remedial actions to correct customer problems.

• Coordinates activities with internal network services or other information systems groups.

• Provide updates regarding status and completion to manager, ticketing system, and/or users.

• Attends scheduled training as required to maintain skills.

• Other related duties as assigned by manager.

Education/Experience:

• High School Diploma or GED required, some college preferred

• Minimum of 1 years' experience in telephonic technical support required

• Minimum of 1 years' experience in end user (B2B/B2C) software systems support required • Certifications MCSE and A+ highly preferred

• Must be able to work flexible hours:

• Mon-Fri 6 am - 3 pm MST or • Mon-Fri 7 am - 4 pm MST or • Mon-Fri-8 am-5 pm MST

*** If this position may be of interest to you, please email me back at SOMP767@kellyservices.com (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! ***


Thank you,
Soma Patanaik
Professional Technical Recruiter
Kelly Services, Inc.
somp767@kellyservices.com
kellyservices.com

**Why Kelly** **®** **?**


With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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