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1+ months

TECHNICAL SUPPORT ANALYST

Kelly Services
Brookline, MA 02446
**BH: 3836702**


***** MUST BE ABLE TO WORK ON A W/2 HOURLY BASIS** **_(without Sponsorship)_** ******* **_NO C2C_** ***** PARTIAL REMOTE *****


**Our Client is expanding and currently seeks a**


**TECHNICAL SUPPORT ANALYST**


**For a 6+month DAY SHIFT assignment with possible extensions!!** **_Could go direct!!_**


**LOCATION:** **Boston, Massachusetts**


**Leverage your CUSTOMER SUPPORT and TECHNICAL skills**


**to help take your career with our Client to**


**the "Next Level" for 2022 and beyond!**


Our Client is seeking a Technical Support Analyst to become part of their Client technical support team. You will be responsible for providing support and technical assistance to users and Clients.


**Responsibilities:**


Participating in multiple service, platform or project teams as specialist, technical lead, client lead and/or project lead/manager.


Acting as an application administrator or backup for multiple services.


Operating, maintaining, diagnosing and providing expert level support for a wide variety of technologies.


Client/desktop systems administration.


Mobile devices.


Specialized database management.


Client-server solutions.


Project planning and implementation.


Web-based solutions.


Ongoing needs at the software and hardware level.


Perform additional duties as required.



**Requirements:**


3-5 years experience in a related technology environment.


Technical Expertise: Demonstrable experience with diagnosing both Windows and macOS issues required.


Must be able to diagnose software, hardware and basic network issues.


Preferred experience with Active Directory, group policy, and server administration skills including monitoring performance and file permissions.


An understanding of restricted use data is required.


Should be comfortable with installing, configuring and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices.


Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP.


Experience with WordPress and web site content management and development.


Experience with a variety of tools commonly used in a complex enterprise environment including but not limited to ticketing, remote assistance, asset management, image and deployment, patching, backup and restore, Endpoint protection, and various native and centrally managed encryption solutions required.


Must be able to lift moderately heavy equipment (up to 50 pounds).


Must hold a valid driver's license.



**Soft Skills:**


Must follow procedures and keep accurate records of incidents and requests while working in the field.


Strong writing and organizational skills required.


Demonstrate patience when problem-solving complex technical issues, remotely or in person, with diverse clients.


Learn and support new technology quickly.


Must possess good interpersonal communication skills.


Strong customer service skills are vital.


Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.


Interact with all levels of an organization in a professional, diplomatic, and tactful manner.


Work well with external vendors.


Work well with both primary and dotted line reporting.


Work efficiently in multi-functional teams and/or inventively and independently as an individual.


Must possess the ability to work autonomously and retain control in constantly evolving situations.


Must possess a high level of independent decision making.


**Educational Qualifications:** 4 year degree desirable.


**Shift:** Day shift. This position may entail being on call and working evening, weekend and/or holiday hours, as needed.


**Important information:**


+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position.**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-02-02 Expires: 2022-06-04

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TECHNICAL SUPPORT ANALYST

Kelly Services
Brookline, MA 02446

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