1+ months

Technical Support Analyst / Developer

WIRB-Copernicus Group (WCG)
Hamilton, NJ 08609

General Information

Location: Hamilton, NJ

Organization: Medavante-Prophase, Inc

Job Type: Full Time - Regular

Description and Requirements

The Technical Support Analyst will be responsible for providing technical support for eCOA applications. Analyst will use advanced technical skills to resolve issues and work closely with a range of stakeholders in troubleshooting/resolving issues.


  • Bachelors Degree in Computer Science, Management Information Science, or related area



  • 2+ years of experience in supporting multi-tenant web and client server applications, enhancing features and functions, troubleshooting and fixing systems issues.
  • Software engineering experience in C#, MVC, ORM, Entity Framework, .NET web development, JavaScript frameworks - Angular, bootstrap, HTML5, and CSS
  • Proficient in Windows Applications, Web API, Entity and Unity frameworks
  • Expertise in SQL Server database
  • An aptitude for multitasking
  • Strong verbal communication and working with offshore teams

Nice to Have:

  • Working experience in database tuning and performance related issues
  • Android, AWS Cloud, Azure
  • SSRS Reporting Services
  • Data Analytics using PowerBI
  • Experience developing solutions for use in the pharmaceutical industry (including clinical trials) would be a plus.


  • Work with off shore resources and assist in Investigating, diagnosing and solving technical issues.
  • Stand as a technical liaison between operations and the development teams.
  • Identify the technical challenges faced by the support personnel and co-ordinate with development team to resolve.
  • Work with development/business teams to prioritize the issues being fixed by the support personnel
  • Identify the repetitive efforts performed by the support team. Put forth a plan to the development team for performing correct root cause analysis/provide necessary solution
  • Single point of contact for all onshore Tier III Production Support Items.
  • Interpret written business requirements and technical specification documents.


  • Create, document, and implement unit test plans, scripts, and test harnesses.
  • Create and maintain technical documentation using defined technical documentation templates.
  • Investigate, analyze, and document reported defects.
  • Perform maintenance programming and correction of identified defects.
  • Assist in the management of both internal and external development efforts needed for new product or service offerings.
Posted: 2020-09-15 Expires: 2020-11-21

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Technical Support Analyst / Developer

WIRB-Copernicus Group (WCG)
Hamilton, NJ 08609

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