CenterWatch

1+ months

Technical Support Analyst - Lehi, UT

Kelly Services
Lehi, UT 84043
**Technical Support Analyst Lehi, UT**



**Contract to Hire with Benefits**



**Industry Computer Software Solutions**



**Summary:**



Kelly IT is looking for a Technical Support Analyst to provide accurate and timely technical support to customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Champions customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members to represent in a professional manner.



**Essential Functions:**




+ Provides technical support via telephone, email and chat.

+ Educates customers on the use of products.

+ Assists in testing new and enhanced products.

+ Accurately records and maintains incidents in accordance with department standards.

+ Champions customer issues from feedback stage through delivery of solution.

+ Assists Development and Implementation staff in resolving product issues.

+ Validates and reports customer submitted bug reports.

+ Participates in department team meetings.

+ Assists in special projects and other duties as assigned.



**Job Qualifications:**




+ 1+ year experience in a customer support environment, preferably in a high-tech setting.

+ Excellent communication skills, both written and verbal.

+ Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals.

+ Excellent customer service skills.

+ Ability to work in a fast-paced environment.

+ Ability to listen effectively and understands the details of a customers issue.

+ Other responsibilities assigned by supervisor or manager.

+ Ability to speak Spanish, French or German a plus.



**Shifts/Schedule:**



Schedule needs may vary. We are primarily looking for daytime staff.



**Day Shifts**



Include a 1-hour lunch



6A 3P, 7A 4P, 8A 5P, 9A 6P, 10A 7P



**Swing/Grave Shifts**



We prefer that new swing or grave agents begin working during the day for a couple months while we have onsite resources to train and develop their knowledge. Swing and grave shifts do not include a scheduled lunch hour.



2P 10P or 1P 9P (Swing), 10P 6A (Grave)



If you or anyone you know is interested in this role, then please feel free to reach out directly to: Vidhi Kundalia at 720-863-7864 or vidhi.kundalia@kellyit.com






**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-08-12 Expires: 2019-10-24

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Technical Support Analyst - Lehi, UT

Kelly Services
Lehi, UT 84043

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