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9 days old

TECHNICAL SUPPORT ANALYST

Kelly Services
Mason, OH 45040
**BH: 3517506**


***** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS ***** **NO Corp-to-Corp** ***** REMOTE / onsite blend *****


**Our Client is expanding and currently seeks a**


**TECHNICAL SUPPORT ANALYST**


**_for a 4 month _** **_TEMP-TO-HIRE_** **_position!!_**


**_***NOTE*** If your experience is not in this area of specialty, please refrain from sending your resume._**


**LOCATION: Mason, Ohio**


****CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR DRIVING DISTANCE FROM MASON LOCATION*****


**Leverage your WINDOWS NETWORK - CUSTOMER SUPPORT skills**


**to help take your career with our Client to**


**the "Next Level" for 2021 and beyond!**


Our Client is seeking a Technical Support Analyst to become part of their technical support team.


You will be responsible for providing support and technical assistance to customers, field service


and sales personnel. Services provided include remote troubleshooting and diagnostic services.


**Responsibilities:**


Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations


(standard cpu and laptop)

Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)

Basic Hardware and software application trouble shooting skills

Required to be able to physically pick up a tote of equipment (CPU, monitor, power cords, headset, mouse) when deploying & receiving equipment from agents cars

Required to answer technical support calls, via the Technology Team technical support line assisting all NACC users with technical hardware, software and connectivity issues.

Experience working with Excel in order to assist Systems Analyst in equipment inventory management


**Skills:**


Excellent communication skills


Highly motivated and self-driven


Advanced troubleshooting skills


Experience with Windows operating systems


**While working remote:**


Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless

The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided)

Must have a smart phone: Clients remote connectivity security requires multi-factor authentication. The authentication requires the use of a smart phone app.


**Educational Qualifications:**


Min. High School diploma


**Remote Normal Hours of Operation:** Business is open 8AM to Midnight. Saturday open 9AM 10PM. Sunday open 10AM 10PM.


**Schedule:**


+ Rotating weekend (Saturday and Sunday) 40 hour work week, meaning if you work a weekend you get time off during the week. Weeks are structured Sunday Saturday. Monday Friday

+ During your tenure, you may be assigned a shift within any of these hours of operation. But most commonly your start time would be between 10AM and 11AM (this is not guaranteed).

+ You will also work 1 weekend day (either Saturday or Sunday) each week with a day off during the week.


**Training:** (approx. 1-2 weeks of training) 8:30 AM 5:00 PM


**Important information:**


+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position.**


**EMAIL:** petf054@kellyservices.com


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-06-09 Expires: 2021-07-10

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TECHNICAL SUPPORT ANALYST

Kelly Services
Mason, OH 45040

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